Remote Customer Support Agent

Placements24; South Africa; Remote; ZAR 167,000 - 279,000; Full time

Benefits offered by this job

Fully remote work

Flexible schedule

Remote-friendly environment

Career development opportunities

Job summary

WhatJobs Direct is hiring a Customer Support Agent for a fully remote role. You will handle inquiries via phone, email, and chat, provide basic technical assistance, and document interactions in the ticketing system.

Ideal candidates have experience in customer service, strong communication skills, and the ability to work independently with a reliable home setup. Remote collaboration tools and steady internet are essential.

Qualifications

• Experience in a customer service or helpdesk role.
• Excellent communication and active listening for remote interaction.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency with helpdesk software and ticketing systems.
• Ability to work independently and manage time remotely.
• Reliable high-speed internet and dedicated home workspace.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide first-level technical support and guidance to users.
• Document all interactions and resolutions in the support system.
• Escalate complex issues to senior staff or relevant departments.
• Contribute to FAQs and knowledge base articles.
• Follow procedures, guidelines, and policies.
• Gather customer feedback to improve services.
• Manage a high volume of requests with prioritization.

Skills

Customer service experience

Communication skills

Problem-solving

Helpdesk software

Remote work readiness

Home office setup

Education

High school diploma

Tools

Helpdesk software

Ticketing systems

Online collaboration tools

Job description

About the Role

Our client, WhatJobs Direct , is excited to offer a fully remote opportunity for a dedicated Customer Support Agent . This role is designed for individuals who excel in providing exceptional service and support from the comfort of their own home. Based virtually and supporting our customer base, you will be the primary point of contact for inquiries, technical assistance, and issue resolution. We are looking for candidates who are self-motivated, organized, and possess outstanding communication skills, thriving in a remote-first environment. This position is perfect for someone seeking flexibility without compromising on career growth and contribution. Join our expanding team and make a significant impact on customer satisfaction, all while enjoying the benefits of a fully remote role. Your expertise will be key to maintaining our reputation for excellent client care.

Key Responsibilities

• Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and professional manner.
• Provide first-level technical support and guidance to users.
• Document all customer interactions and resolutions accurately within the support system.
• Identify and escape complex issues to senior support staff or relevant departments.
• Contribute to the creation and maintenance of FAQs and knowledge base articles.
• Follow communication procedures, guidelines, and policies.
• Assist in gathering customer feedback to improve services.
• Manage and prioritize a high volume of customer requests effectively.

Requirements

• Proven experience in a customer service or helpdesk role.
• Excellent communication and active listening skills, suitable for remote interaction.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency with helpdesk software, ticketing systems, and common online collaboration tools.
• Ability to work independently and manage time effectively in a remote setting.
• A dedicated workspace with reliable high-speed internet connection.
• High school diploma or equivalent; further education or certifications are a plus.
• Experience in a remote-working role is advantageous.

Benefits

• Annual salary of R , paid directly to your account.
• Fully remote position, offering maximum flexibility and work-life balance.
• Access to company-provided software and tools for remote work.
• Opportunities for virtual training and skill development.
• Contribute to a growing company from any location.
• Regular virtual team-building activities.
• Potential for career progression within the support team.