Remote Global Customer Support Specialist

Placements24; Gqeberha; Hybrid; ZAR 499,000 - 748,000; Full time

Benefits offered by this job

Remote work arrangements

Flexible schedule

Career growth opportunities

Performance bonuses

Training provided

Job summary

WhatJobs Direct is seeking a highly motivated Remote Customer Support Specialist to join their fully remote global operations team. You will handle inquiries, resolve issues, and guide customers through our products and services across email, chat, and social media.

Working remotely with a distributed team across time zones, you will document interactions in the CRM, identify recurring problems, and contribute to a knowledge base while upholding high standards of customer satisfaction.

Qualifications

• Proven experience in a customer service or helpdesk role.
• Excellent written and verbal communication in English.
• Strong problem-solving and analytical abilities.
• Proficiency with CRM software and online communication tools.
• Ability to work independently with minimal supervision in a remote setting.
• High-speed internet and a dedicated home office space.
• Flexibility to cover global time zones.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues related to products and services.
• Provide accurate information about features, benefits, and usage.
• Document customer interactions and resolutions in the CRM system.
• Identify recurring issues and provide feedback to product and development teams.
• Assist customers with account management and general inquiries.
• Contribute to building and maintaining a knowledge base.
• Collaborate with remote team members across time zones.
• Uphold standards for customer satisfaction and service quality.

Skills

Customer service experience

English communication

Problem solving

Remote work

Self-management

Interpersonal skills

Independent work

Remote collaboration

Tools

CRM software

Online communication tools

Job description

WhatJobs Direct is seeking a highly motivated Remote Customer Support Specialist to join their fully remote global operations team. You will handle inquiries, resolve issues, and guide customers through our products and services across email, chat, and social media.

Working remotely with a distributed team across time zones, you will document interactions in the CRM, identify recurring problems, and contribute to a knowledge base while upholding high standards of customer satisfaction.