Remote Customer Support Specialist

Placements24; Mossel Bay; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary with remote work

Fully remote position with flexible工作

Job summary

Placements24 is seeking a Remote Customer Support Specialist to deliver exceptional service to Mossel Bay area clients, working remotely from anywhere in South Africa.

You will handle live chat, email, and phone support; troubleshoot software/hardware issues; document interactions; escalate when needed; and help build self-help resources for customers.

The ideal candidate has proven customer support experience, excellent communication, and the ability to work autonomously in a remote setting.

Qualifications

• Proven experience in customer support or technical helpdesk roles.
• Excellent written and verbal communication; able to explain technical info clearly.
• Familiar with remote support tools and ticketing systems.
• Strong problem-solving with a customer-first mindset.
• Able to work autonomously in a remote setting.

Responsibilities

• Provide remote technical and customer support via live chat, email, and phone.
• Troubleshoot and resolve customer inquiries related to software, hardware, and services.
• Document customer interactions, issues, and resolutions in the support platform.
• Escalate complex technical issues to internal teams for resolution.
• Contribute to customer self-help resources, such as FAQs and knowledge base articles.

Skills

Customer support

Communication

Remote tools

Problem solving

Time management

Tools

Ticketing systems

Remote support tools

Job description

About the Role

Our client is looking for a highly motivated and independent Remote Customer Support Specialist to serve their clientele, operating from anywhere within the country but primarily supporting users around Mossel Bay . This role is critical for delivering exceptional customer service and technical assistance directly to end-users through various digital channels. You will be empowered to resolve issues efficiently, ensuring customer satisfaction and loyalty. This position is ideal for a self-starter who excels in a remote work environment and is committed to providing outstanding support from the comfort of their home office.

Key Responsibilities

• Provide remote technical and customer support via live chat, email, and phone.
• Troubleshoot and resolve customer inquiries related to software, hardware, and services.
• Document customer interactions, issues, and resolutions in the support platform.
• Escalate complex technical issues to the appropriate internal teams for resolution.
• Contribute to customer self-help resources, such as FAQs and knowledge base articles.

Requirements

• Proven experience in customer support or technical helpdesk roles.
• Excellent written and verbal communication skills, with the ability to articulate technical information clearly.
• Proficiency with remote support tools and ticketing systems.
• Strong problem-solving skills and a customer-first mindset.
• Ability to manage time effectively and work autonomously in a remote setting.

Benefits

• Competitive salary with remote work allowance.
• Fully remote position with flexible working hours.
• Comprehensive health, dental, and vision insurance.
• Opportunities for remote professional development and training.
• A supportive online community and team collaboration tools.