Remote Customer Support Expert

Placements24

Randburg

Hybrid

ZAR 180,000 - 240,000

Full time

4 days ago

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Benefits offered by this job

Fully remote

Flexible schedule

Medical insurance

Dental insurance

Vision insurance

Paid time off

Career development opportunities

Job summary

Placements24 is seeking a Customer Support Advisor to join a fully remote team serving Randburg and beyond. You will provide expert guidance, troubleshoot issues, and support customers across multiple channels in a remote-first culture.

The role emphasizes efficiency, empathy, and continuous improvement to build lasting relationships with clients. Ideal candidates bring strong communication skills, experience in customer support, and the ability to work independently in a fast-paced environment

Qualifications

Experience in a customer support or advisory role.
Exceptional verbal and written communication skills.
Proficiency with CRM software and customer support tools.
Strong problem-solving abilities and a patient, empathetic approach.
Ability to manage workload effectively in a remote, fast-paced environment.

Responsibilities

Handle inbound customer inquiries via phone, email, and chat, providing expert advice and solutions.
Diagnose and resolve customer issues efficiently, ensuring minimal disruption.
Educate customers on product features, services, and best practices for utilization.
Accurately log all customer interactions, feedback, and resolution details in the CRM system.
Collaborate with cross-functional teams to address complex customer needs and feedback.
Proactively identify opportunities to enhance the customer experience and retention.