Remote Customer Support Specialist - Service & Solutions

Placements24; Rustenburg; Remote; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work

Healthcare package

Paid annual leave & sick days

Remote training & development

Remote team social events

Job summary

Placements24 is seeking a dedicated Remote Customer Support Agent to join their fully remote team. You’ll be the first point of contact for clients, resolving inquiries with empathy from your home office. A quiet workspace and reliable internet are essential.

Benefits include a competitive annual salary, healthcare coverage, paid leave, and opportunities for remote training. The role emphasizes self-discipline, strong communication, and collaboration with a remote team to drive customer

Qualifications

• Proven experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills, with a clear and friendly tone.
• Strong listening and problem-solving abilities.
• A dedicated and quiet workspace with a reliable high-speed internet connection.
• Self-motivated and able to manage time effectively in a remote setting.
• Ability to work independently with minimal supervision.
• Previous remote work experience is highly desirable.
• High school diploma or equivalent is required.
• Must be available to work the specified shifts for this remote position, originating from any suitable home location.

Responsibilities

• Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
• Provide clear and concise information about products, services, and policies.
• Troubleshoot and diagnose customer problems, offering effective solutions.
• Escalate complex issues to the appropriate internal teams for resolution.
• Document all customer interactions and resolutions accurately in the CRM system.
• Maintain a high level of customer satisfaction through empathetic and efficient service.
• Contribute to the knowledge base by creating and updating support articles.
• Adhere to company policies and procedures in all customer interactions.
• Proactively identify opportunities to improve the customer experience.
• Collaborate effectively with remote team members and supervisors.

Skills

Customer service

Helpdesk

Communication

Time management

Education

High school diploma

Tools

CRM system

Job description

Placements24 is seeking a dedicated Remote Customer Support Agent to join their fully remote team. You’ll be the first point of contact for clients, resolving inquiries with empathy from your home office. A quiet workspace and reliable internet are essential.

Benefits include a competitive annual salary, healthcare coverage, paid leave, and opportunities for remote training. The role emphasizes self-discipline, strong communication, and collaboration with a remote team to drive customer