Remote Customer Support & Workflow Coordinator

Placements24; LegKraal Gate; Hybrid; ZAR 83.000 - 165.000; Vollzeit

Benefits dieser Stelle

Fully remote work arrangement

Contractor role

Flexible working hours

Professional development opportunities

Remote work tools and technologies

Zusammenfassung

WhatJobs Direct is seeking a organized and proactive Customer Support Coordinator to join their fully remote team. This role focuses on coordinating customer support activities, managing inquiries, and ensuring timely resolutions to enhance customer satisfaction from a home office across South Africa.

As a fully remote contractor, you will work with a globally distributed team, maintain accurate customer records, support product usage, and identify process improvements.

Qualifikationen

• Proven experience in a customer support, administrative, or coordination role.
• Excellent organizational and time management skills.
• Strong verbal and written communication abilities.
• Proficiency in using CRM software and customer support tools.
• Ability to work independently in a remote setting.
• Detail-oriented with a commitment to accuracy.

Aufgaben

• Coordinate customer support activities and workflows to ensure timely resolution of inquiries.
• Manage and respond to customer requests via email, chat, and phone systems.
• Assist in troubleshooting customer issues and escalate complex problems to appropriate teams.
• Maintain and update customer records and support documentation.
• Liaise with different departments to gather information and resolve customer concerns.
• Track support tickets and ensure they are addressed within SLAs.
• Generate reports on customer support performance and key metrics.
• Provide support and guidance to customers on product usage and services.
• Identify opportunities for process improvement within the customer support function.
• Contribute to building strong customer relationships through effective communication and support.

Kenntnisse

Customer support

Organization

Communication skills

CRM software

Ausbildung

High school diploma

Tools

CRM software

Jobbeschreibung

WhatJobs Direct is seeking a organized and proactive Customer Support Coordinator to join their fully remote team. This role focuses on coordinating customer support activities, managing inquiries, and ensuring timely resolutions to enhance customer satisfaction from a home office across South Africa.

As a fully remote contractor, you will work with a globally distributed team, maintain accurate customer records, support product usage, and identify process improvements.