Customer Support Coordinator - Remote

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

WhatJobs Direct is seeking a proactive Customer Support Coordinator to manage inbound inquiries and ensure a seamless support experience. This fully remote role offers the flexibility to work from anywhere, contributing to a distributed workforce with focus on Port Elizabeth, Eastern Cape, ZA.

You will maintain high customer satisfaction and collaborate across departments to resolve issues. The ideal candidate has strong communication skills, problem-solving abilities, and experience with CRM

Qualifications

• Prior experience in customer support or related admin role.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Experience with CRM and helpdesk tools.
• Ability to work independently in a remote role.
• Reliable internet and home office setup.

Responsibilities

• Handle customer inquiries via email, phone, and chat.
• Provide accurate information on products, services, and policies.
• Troubleshoot and resolve issues, escalate when needed.
• Document interactions in the CRM system.
• Collaborate with other departments to resolve requests.
• Maintain high customer satisfaction and SLA adherence.
• Assist in training new team members.
• Monitor support queues and meet SLAs.

Skills

Customer support experience

CRM software proficiency

Written and verbal communication

Organizational skills

Ability to work independently

Problem-solving

Education

High school diploma

Tools

Helpdesk tools

Job description

About the Role

WhatJobs Direct is seeking a proactive and organized Customer Support Coordinator to join our dynamic team. This role is pivotal in managing inbound customer inquiries and ensuring a seamless support experience. As this position is fully remote, you will have the flexibility to work from anywhere, contributing to our distributed workforce. If you excel at communication, problem-solving, and thrive in a fast-paced, independent environment, this is an excellent opportunity. You will be instrumental in maintaining high standards of customer satisfaction and contributing to the overall success of our service delivery from **Port Elizabeth, Eastern Cape, ZA**.

Key Responsibilities

• Manage and respond to customer inquiries received through various channels (email, phone, chat).
• Provide timely and accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Document customer interactions and update records in the CRM system.
• Coordinate with other departments to ensure swift resolution of customer requests.
• Maintain a high level of customer satisfaction through excellent service.
• Identify recurring issues and suggest potential solutions to improve processes.
• Assist in training new team members on support procedures.
• Contribute to a positive and collaborative remote work environment.
• Monitor support queues and ensure all service level agreements are met.

Requirements

• Previous experience in customer support, administration, or a related field is required.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Proficiency in using CRM software and helpdesk tools.
• Ability to work independently and manage workload effectively in a remote setting.
• A patient and empathetic approach to customer interactions.
• High school diploma or equivalent; further qualifications are a plus.
• Must possess a reliable internet connection and a suitable home office setup for this fully remote role.
• Familiarity with the **Port Elizabeth, Eastern Cape, ZA** area is advantageous but not essential for this remote position.

Benefits

WhatJobs Direct offers a competitive salary and a robust benefits package, including health insurance and paid time off. We provide opportunities for professional growth and development within a supportive remote work culture. Employees have access to the latest technology and tools to facilitate effective remote work. Join our forward-thinking company and enjoy the flexibility of working from home while making a significant contribution to our customer support operations in **Port Elizabeth, Eastern Cape, ZA**.