Remote Customer Support Agent — Flexible Hours (ZA)

Placements24; Kempton Park; Remote; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Remote work

Training opportunities

Paid time off

Online learning platforms

Career progression

Job summary

Placements24 is seeking a dedicated Customer Support Agent to join a remote-friendly team serving clients from home. You will handle inquiries by phone, email, and chat, troubleshoot issues, and document interactions accurately within the CRM.

Ideal candidates have strong communication and problem-solving skills, a high school diploma, and the ability to work independently in a remote setting with reliable internet. Flexible shifts are available.

Qualifications

• Experience in customer service, call center or helpdesk is desirable.
• Excellent communication and interpersonal skills.
• Strong listening and problem-solving abilities.
• Proficient with computers; CRM experience is a plus.
• Ability to work independently and manage time remotely.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Troubleshoot and resolve customer issues related to products and services.
• Accurately document customer interactions, complaints, and resolutions in the CRM.
• Escalate complex issues to appropriate departments or senior staff when necessary.
• Provide information about products and services, guiding customers through features.

Skills

Customer service

Communication

Problem-solving

Listening

Education

High school diploma

Tools

CRM systems

Job description

Placements24 is seeking a dedicated Customer Support Agent to join a remote-friendly team serving clients from home. You will handle inquiries by phone, email, and chat, troubleshoot issues, and document interactions accurately within the CRM.

Ideal candidates have strong communication and problem-solving skills, a high school diploma, and the ability to work independently in a remote setting with reliable internet. Flexible shifts are available.