Customer Support Agent - Remote & Dynamic

Placements24; Gauteng; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Flexible working hours

Training and skill development

Paid time off and holidays

Team-building activities

Online learning platforms

Career advancement opportunities

Job summary

Placements24 is seeking dedicated Customer Support Agents to join our expanding virtual support team. This fully remote role lets you work from home with a stable internet connection, preferably from Tembisa or surrounding areas in Gauteng.

You will be the first point of contact for customers, resolving inquiries and ensuring a positive experience. You should be empathetic, enjoy problem solving, and be comfortable navigating CRM systems.

Qualifications

• Prior experience in customer service, call center or helpdesk roles.
• Excellent communication and interpersonal skills with a friendly demeanor.
• Strong listening and problem-solving abilities.
• Proficiency with computers; experience with CRM systems is a plus.
• Ability to work independently in a remote setting.
• Reliable high-speed internet connection and a quiet workspace in Tembisa, Gauteng, ZA.
• High school diploma or equivalent; further education or certifications in customer service are advantageous.
• Availability to work flexible shifts as required by business needs.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Troubleshoot and resolve customer issues related to products and services, ensuring customer satisfaction.
• Accurately document customer interactions, complaints, and resolutions in the CRM system.
• Escalate complex issues to appropriate departments or senior support staff when necessary.
• Provide information about products and services, guiding customers through features and functionalities.
• Identify and communicate potential service improvements based on customer feedback and recurring issues.
• Adhere to established company policies, procedures, and quality standards.
• Meet or exceed KPIs for customer satisfaction, resolution time, and efficiency.
• Maintain a positive and professional demeanor at all times, even in challenging customer interactions.

Skills

Customer service

Call center

Helpdesk

CRM systems

Communication

Problem solving

Time management

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking dedicated and customer-focused Customer Support Agents to join their expanding virtual support team. This is a fully remote position, offering the flexibility to work from anywhere within Tembisa, Gauteng, ZA, provided you have a stable internet connection and a conducive work environment. You will be the first point of contact for customers, handling a variety of inquiries, resolving issues efficiently, and ensuring a positive customer experience. We pride ourselves on delivering exceptional service, and as a Support Agent, you will be a critical part of that mission. This role is perfect for individuals who are empathetic, enjoy problem-solving, and are eager to contribute to a customer-centric organization. As part of a remote-first company, you will have access to all the tools and support needed to succeed from home. Our client values open communication and a team-oriented approach, even in a distributed setting. We believe in empowering our employees and providing them with the resources to grow their careers within the customer service field. This position requires a commitment to upholding our brand's reputation for excellence.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Troubleshoot and resolve customer issues related to products and services, ensuring customer satisfaction.
• Accurately document customer interactions, complaints, and resolutions in the company's CRM system.
• Escalate complex issues to appropriate departments or senior support staff when necessary.
• Provide information about products and services, guiding customers through features and functionalities.
• Identify and communicate potential service improvements based on customer feedback and recurring issues.
• Adhere to established company policies, procedures, and quality standards.
• Meet or exceed key performance indicators (KPIs) for customer satisfaction, resolution time, and efficiency.
• Maintain a positive and professional demeanor at all times, even in challenging customer interactions.

Requirements

• Previous experience in customer service, call center, or helpdesk roles is highly desirable.
• Excellent communication and interpersonal skills, with a friendly and patient demeanor.
• Strong listening and problem-solving abilities.
• Proficiency with computers and common software applications; experience with CRM systems is a plus.
• Ability to work independently and manage time effectively in a remote setting.
• Must have a reliable high-speed internet connection and a quiet, dedicated workspace in Tembisa, Gauteng, ZA.
• High school diploma or equivalent; further education or certifications in customer service are advantageous.
• Availability to work flexible shifts as required by business needs.
• A genuine passion for helping customers and resolving their issues.

Benefits

• Annual salary of ZAR .
• Flexible working hours within a remote setup.
• Opportunities for training and skill development.
• Paid time off and company holidays.
• Team-building activities and virtual social events.
• Access to online learning platforms.
• Supportive management team dedicated to employee success.
• Potential for career advancement within the organization.