Remote Client Support Specialist - WhatJobs Direct

Placements24; Randburg; Hybrid; ZAR 81,000 - 99,000; Full time

Benefits offered by this job

Fully remote role

Career growth

Training program

Team support

Remote work tools provided

Job summary

Placements24 is seeking a highly skilled Remote Client Support Specialist to join their exclusively remote team. You will provide technical and service support from a home-based office, assisting clients with inquiries, troubleshooting, and guiding them through product features.

The role requires excellent communication, strong technical aptitude, and the ability to work independently in a virtual environment.

Qualifications

• Experience in client or technical support, preferably remote.
• Strong troubleshooting and ability to explain technical concepts clearly.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and ticketing systems.
• Ability to work autonomously in a remote setting.
• Home office setup with reliable high-speed internet.
• Bachelor's degree in IT/CS or related field, or equivalent experience.
• Customer-centric mindset and problem-solving ability.

Responsibilities

• Provide high-level technical and customer support via phone, email, and chat.
• Diagnose and resolve complex client issues related to software, hardware, or services.
• Guide clients through product features, setup processes, and troubleshooting steps.
• Document all client interactions and resolutions in the CRM system.
• Escalate unresolved issues to senior teams with detailed information.
• Identify trends and contribute to knowledge base articles and FAQs.
• Improve support processes and customer experience continuously.
• Maintain client satisfaction with timely, accurate support.
• Stay current with product updates and industry best practices.
• Collaborate with internal teams to ensure a cohesive client experience.

Skills

Client support

Technical troubleshooting

Clear explanation of tech concepts

CRM software

Ticketing systems

Remote work

Time management

Communication skills

Education

Bachelor's degree in IT/CS or related field

Tools

CRM software

Support ticketing systems

Job description

About the Role

Our client is seeking a highly skilled and motivated Remote Client Support Specialist to join their exclusively remote team. This role is designed for individuals who excel at providing exceptional technical and service support from a home-based office. You will be responsible for assisting clients with inquiries, troubleshooting issues, and ensuring a seamless experience with our client's products and services. The ideal candidate possesses outstanding communication skills, a strong technical aptitude, and the ability to work independently and efficiently in a virtual environment. As a fully remote position, this opportunity offers significant flexibility while demanding a high level of professionalism and dedication. This role, associated with Randburg, Gauteng, offers a chance to grow your career in a remote-first setting.

Key Responsibilities

• Provide high-level technical and customer support via phone, email, and chat.
• Diagnose and resolve complex client issues related to software, hardware, or services.
• Guide clients through product features, setup processes, and troubleshooting steps.
• Document all client interactions, resolutions, and feedback accurately within the CRM system.
• Escalate unresolved issues to senior technical teams, providing detailed information for effective resolution.
• Proactively identify trends in client issues and contribute to knowledge base articles and FAQs.
• Contribute to the continuous improvement of support processes and customer experience.
• Maintain client satisfaction by delivering timely, accurate, and empathetic support.
• Stay current with product updates and industry best practices.
• Collaborate with internal teams to ensure a cohesive client experience.

Requirements

• Proven experience in a client support, technical support, or helpdesk role, preferably in a remote capacity.
• Strong technical troubleshooting skills and ability to explain technical concepts clearly.
• Excellent verbal and written communication skills.
• Proficiency in using CRM software and support ticketing systems.
• Ability to work autonomously and manage time effectively in a remote setting.
• A dedicated home office setup with reliable high-speed internet access.
• Bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience.
• Problem-solving aptitude and a customer-centric mindset.
• Ability to adapt quickly to new technologies and work procedures.
• Excellent organizational skills and attention to detail.

Benefits

• Competitive annual salary of 90000 R.
• Fully remote position offering maximum work-life balance and flexibility.
• Opportunities for advancement within a growing company focused on remote talent.
• Comprehensive training and ongoing professional development.
• Supportive virtual team culture.
• Contribution to cutting-edge product and service support.
• Company-provided tools and resources for remote work.