Remote Customer Success Champion

Placements24; Noord-Kaap; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work arrangement

Health and retirement plans

Professional development

Collaborative remote team culture

Job summary

Placements24 is seeking a remote Customer Success Advocate to join their fully remote team. You will build strong client relationships, guide clients to achieve outcomes with our products, and ensure retention across South Africa.

This role offers flexibility to work from home while delivering exceptional value to clients from a distributed team. As a remote professional you will proactively engage with clients, monitor usage, provide training, and collaborate with sales, product and support to

Qualifications

• Experience in customer success or related client-facing roles.
• Strong communication, interpersonal and presentation skills.
• Understanding of CRM principles and practices.
• Ability to analyze data and identify trends to drive engagement.

Responsibilities

• Engage with a portfolio of clients to understand goals and usage.
• Provide ongoing support, training, and best-practice recommendations.
• Monitor client health and identify upsell opportunities.
• Address concerns promptly to maintain satisfaction.
• Collaborate with sales, product and support for a seamless experience.
• Gather client feedback to inform product and service improvements.

Skills

Customer success

Account management

Communication

Data analysis

Remote work

CRM proficiency

Tools

CRM platforms

Job description

Placements24 is seeking a remote Customer Success Advocate to join their fully remote team. You will build strong client relationships, guide clients to achieve outcomes with our products, and ensure retention across South Africa.

This role offers flexibility to work from home while delivering exceptional value to clients from a distributed team. As a remote professional you will proactively engage with clients, monitor usage, provide training, and collaborate with sales, product and support to