Remote Customer Success Specialist

Placements24

Noord-Kaap

Hybrid

ZAR 144,000 - 216,000

Full time

6 days ago

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Benefits offered by this job

Competitive salary

Health & dental insurance

Remote work

Career advancement

Collaborative team

Job summary

Placements24 is seeking a diligent and customer-focused Customer Service Officer to join their fully remote team, supporting customers from Kimberley. You will be the primary contact, addressing needs, resolving issues, and ensuring high satisfaction with our services.

This remote-first role requires excellent communication, active listening, and the ability to work independently in a flexible environment. You will use CRM software to document interactions and escalate complex problems when

Qualifications

Proven experience in a customer service or related role.
Excellent communication, active listening, and problem-solving skills.
Proficiency with CRM software and other customer support tools.
Ability to work independently, manage time effectively, and meet targets in a remote setting.
A patient, empathetic, and professional demeanor.
High school diploma or equivalent.

Responsibilities

Handle customer inquiries and resolve issues via phone, email, and chat.
Provide accurate and comprehensive information about our products and services.
Document customer interactions and resolutions meticulously in the CRM system.
Identify and elevate complex customer problems to appropriate teams.
Gather customer feedback to identify areas for service improvement.
Maintain a high standard of professionalism and customer care in all interactions.