Remote Customer Success Lead — Onboarding & Automations

hirehangar; South Africa; Remote; ZAR 300,000 - 600,000; Full time

Job summary

Hire Hangar is seeking a Customer Success Specialist to deepen client relationships from onboarding through renewal. This full-time remote role operates on U.S. Eastern Time hours, enabling collaboration with global teams.

You’ll guide clients through processes, manage timelines, and leverage automation to keep projects on track and clients engaged. Strong communication and CRM experience are essential in supporting renewals and growth.

Qualifications

• Experience managing client relationships.
• Hands-on automation with Zapier or Make.
• Strong communication and Zoom-led calls.
• Experience with timelines, workflows, and CRM systems.
• Calm, proactive and highly organized.
• Bonus: familiarity with B2B environment.

Responsibilities

• Onboard new clients with kickoff calls and milestone planning.
• Manage timelines and automate task flows using tools like Zapier or Make.
• Communicate clearly and proactively with clients and internal teams.
• Troubleshoot issues quickly and keep delivery running smoothly.
• Support renewals by consistently delivering a strong client experience.

Skills

Experience managing client relations

Strong communication

Call leadership (Zoom)

Calm, proactive, organized

B2B familiarity

Tools

Zapier

Make

Job description

Hire Hangar is seeking a Customer Success Specialist to deepen client relationships from onboarding through renewal. This full-time remote role operates on U.S. Eastern Time hours, enabling collaboration with global teams.

You’ll guide clients through processes, manage timelines, and leverage automation to keep projects on track and clients engaged. Strong communication and CRM experience are essential in supporting renewals and growth.