Client Success Manager | Remote | Us Hours

Advanced Digital Automotive Group; Cape Town; Remote; ZAR 969,000 - 1,938,000; Full time

Job summary

Advanced Digital Automotive Group is seeking a Client Success Manager who will own relationships with a defined portfolio after onboarding. This role focuses on retention, growth, and acting as the primary client contact across our digital services, working remotely worldwide in MST hours.

You will conduct regular check-ins and business reviews, coordinate with internal teams, and deliver performance insights.

Qualifications

• 3+ years in client success, account management, or customer success in a digital agency or SaaS.
• Working knowledge of digital marketing services (paid media, SEO, content, social).
• Excellent written and verbal communication for senior stakeholders.
• Experience using CRM tools (GoHighLevel, HubSpot, Salesforce, or equivalent).
• Proven track record in retention, renewals, and account growth.
• Ability to handle difficult client situations calmly and resolve problems.
• Willingness to work full-time in MST hours.

Responsibilities

• Own the post-onboarding relationship for a defined portfolio of client accounts.
• Conduct regular check-ins and quarterly business reviews to assess satisfaction and identify growth opportunities.
• Act as the internal advocate for client needs and drive resolution across departments.
• Monitor client health metrics and address churn risk proactively.
• Identify upsell and cross-sell opportunities and collaborate with the sales team to close.
• Develop account growth plans aligned to client objectives and service capabilities.
• Track renewals, expansion revenue, and retention rates.
• Deliver client-facing performance reports with commentary on results and next steps.
• Brief internal teams on client priorities and ensure on-time deliverables; maintain CRM records.

Skills

Client relationships

CRM tools

Digital marketing knowledge

Communication skills

Upsell & growth

Stakeholder management

Time management (MST)

Tools

GoHighLevel

HubSpot

Salesforce

Job description

Job Title: Client Success Manager

Location: Remote (Worldwide)

Job Type: Full-Time

Working Hours: MST (Mountain Standard Time)

Job Overview

We are looking for a client-focused Client Success Manager to own relationships across our account base post-onboarding. This is an accountability role — you are the primary contact for assigned clients, you drive retention and growth, and you are measured on outcomes, not activity.

Key Responsibilities

Client Relationship Management

• Own the post-onboarding relationship for a defined portfolio of client accounts
• Conduct regular check-ins and quarterly business reviews to assess satisfaction and identify growth opportunities
• Act as the internal advocate for client needs — escalating issues and driving resolution across departments
• Monitor client health metrics and proactively address churn risk before it escalates

Account Growth & Retention

• Identify upsell and cross-sell opportunities within the existing client base and collaborate with the sales team to close
• Develop account growth plans aligned to client objectives and ADVDMS service capabilities
• Track and report on contract renewals, account expansion revenue, and retention rates
• Deliver client-facing performance reports with clear commentary on results and next steps

Internal Coordination

• Brief internal teams (content, paid media, SEO) on client priorities and campaign changes
• Ensure deliverables are completed on time and to the standard set in client agreements
• Maintain accurate account records in the CRM — contacts, activity logs, and pipeline status
• Flag scope creep or resourcing issues to management before they affect client delivery

Requirements

• 3+ years in a client success, account management, or customer success role within a digital agency or SaaS environment
• Working understanding of digital marketing services — paid media, SEO, content, social — at a client-briefing level
• Exceptional written and verbal communication — comfortable presenting to senior stakeholders and business owners
• Experience using CRM tools (GoHighLevel, HubSpot, Salesforce, or equivalent)
• Track record of driving retention, renewals, and account growth — numbers expected at interview
• Demonstrated ability to manage difficult client situations calmly and find practical resolutions
• Availability to work full-time in MST hours

Nice to Have

• Agency background managing multiple client accounts simultaneously
• Ability to build and present client-facing dashboards (Looker Studio, Google Analytics 4)
• Demonstrated success converting upsell opportunities within managed accounts
• Familiarity with GoHighLevel CRM and automation workflows

Additional Information

• Remote role – open worldwide
• Full-time position (no freelance)
• Competitive salary based on experience
• Immediate start