Senior Remote Customer Support Leader

Placements24; Durban; Remote; ZAR 300,000 - 600,000; Full time

Benefits offered by this job

Medical insurance

Performance bonuses

Job summary

Placements24 in Durban is seeking a Senior Customer Support Specialist to deliver exceptional service, resolve complex issues, and guide a team of juniors. You will leverage CRM tools and analyze feedback to drive improvements while collaborating with other departments to enhance customer satisfaction.

This role also offers training opportunities and potential bonuses. Applicants should bring proven communication skills, empathy, and problem-solving abilities in a fast-paced environment.

Qualifications

• Excellent communication and empathy in customer interactions.
• Experience with CRM software and managing complex inquiries.
• Ability to mentor junior team members and contribute to training.

Responsibilities

• Handle complex customer inquiries and resolve issues.
• Provide guidance to junior team members and contribute to training.
• Collaborate with other departments to address systemic issues and improve the customer experience.
• Analyze customer feedback to identify areas for product and service improvements.

Skills

Communication

Empathy

Problem solving

Customer service

Mentoring juniors

Tools

CRM software

CRM systems

Job description

Placements24 in Durban is seeking a Senior Customer Support Specialist to deliver exceptional service, resolve complex issues, and guide a team of juniors. You will leverage CRM tools and analyze feedback to drive improvements while collaborating with other departments to enhance customer satisfaction.

This role also offers training opportunities and potential bonuses. Applicants should bring proven communication skills, empathy, and problem-solving abilities in a fast-paced environment.