Remote Customer Service Specialist — Health Benefits

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Health insurance

Paid training and development

Collaborative remote team environment

Job summary

Placements24 is seeking a friendly and efficient Remote Customer Service Representative to join a fully remote team serving the Nelspruit area and nationwide. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience with our products and services.

You will build customer loyalty through clear communication and proactive problem solving while collaborating with a remote team.

Qualifications

• Previous customer service or call center experience.
• Excellent verbal and written communication skills.
• Proficiency with computer systems and CRM software.
• Patient, empathetic, and professional disposition.
• Strong time management and multitasking for remote work.
• Commitment to providing excellent customer care.

Responsibilities

• Answer customer inquiries via phone, email, and chat, providing accurate and helpful information.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Process orders, forms, and requests accurately and efficiently.
• Document customer interactions and resolutions in the CRM system.
• Identify opportunities to improve customer service processes and provide feedback to management.
• Maintain a high level of product knowledge to assist customers thoroughly.

Skills

Verbal communication

Written communication

Customer service experience

Remote work ability

Time management

Tools

CRM software

Job description

Placements24 is seeking a friendly and efficient Remote Customer Service Representative to join a fully remote team serving the Nelspruit area and nationwide. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience with our products and services.

You will build customer loyalty through clear communication and proactive problem solving while collaborating with a remote team.