Remote Customer Service Specialist - FMCG

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Company-provided equipment (laptop, )

Paid training and onboarding

Remote work environment

Incentives based on performance

Employee assistance programs

Job summary

Placements24 is seeking a Remote Customer Service Specialist to manage customer inquiries via phone, email, and live chat, delivering exceptional support from a home office. The role focuses on accurate information, timely responses, and empathetic problem-solving within FMCG contexts.

You will process orders, returns, and exchanges, maintain records, and identify recurring issues for management review, while upholding SLAs and contributing to remote team success.

Qualifications

• High school diploma or equivalent; college degree is a plus.
• Proven experience in customer service or a client-facing role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with computers and common software applications.
• Ability to work independently and manage time effectively in a remote setting.
• Dedicated home office setup with reliable high-speed internet.
• Customer-centric approach and positive attitude.
• Familiarity with the FMCG sector is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently and empathetically.
• Process orders, returns, and exchanges accurately.
• Maintain customer records and update databases with interaction details.
• Identify trends in customer inquiries and elevate recurring issues to management.
• Offer solutions and support to enhance the overall customer experience.
• Adhere to company guidelines and service level agreements (SLAs).
• Contribute to team goals and the continuous improvement of customer service processes.

Skills

Verbal communication

Written communication

Active listening

Problem solving

Remote work / time management

Education

High school diploma

College degree (advantage)

Job description

About the Role

Our client, a leading name in the Fast-Moving Consumer Goods (FMCG) sector, is expanding its customer support capabilities and is seeking a dedicated Remote Customer Service Specialist. This is a fully remote position, allowing you to work from the comfort of your own home. You will be the primary point of contact for customer inquiries, providing exceptional service and support via various communication channels. The role requires excellent communication skills, a problem-solving mindset, and a passion for assisting customers. This is an ideal opportunity for individuals who thrive in a remote work environment and have an interest in the FMCG industry, contributing to our client's reputation for outstanding customer care.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently and empathetically.
• Process orders, returns, and exchanges accurately.
• Maintain customer records and update databases with interaction details.
• Identify trends in customer inquiries and elevate recurring issues to management.
• Offer solutions and support to enhance the overall customer experience.
• Adhere to company guidelines and service level agreements (SLAs).
• Contribute to team goals and the continuous improvement of customer service processes.

Requirements

• High school diploma or equivalent; a college degree is a plus.
• Proven experience in customer service or a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with computers and common software applications.
• Ability to work independently and manage time effectively in a remote setting.
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• A dedicated home office setup with reliable high-speed internet connectivity.
• Customer-centric approach and a positive attitude.
• Familiarity with the FMCG sector is an advantage.

Benefits

• Competitive annual salary.
• Opportunity to work fully remotely.
• Company-provided equipment (laptop, headset).
• Paid training and onboarding program.
• Potential for performance-based incentives.
• Contribution to a positive and supportive remote team culture.
• Access to employee assistance programs.