Fully Remote FMCG Customer Experience Specialist

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Company-provided equipment (laptop, )

Paid training and onboarding

Remote work environment

Incentives based on performance

Employee assistance programs

Job summary

Placements24 is seeking a Remote Customer Service Specialist to manage customer inquiries via phone, email, and live chat, delivering exceptional support from a home office. The role focuses on accurate information, timely responses, and empathetic problem-solving within FMCG contexts.

You will process orders, returns, and exchanges, maintain records, and identify recurring issues for management review, while upholding SLAs and contributing to remote team success.

Qualifications

• High school diploma or equivalent; college degree is a plus.
• Proven experience in customer service or a client-facing role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with computers and common software applications.
• Ability to work independently and manage time effectively in a remote setting.
• Dedicated home office setup with reliable high-speed internet.
• Customer-centric approach and positive attitude.
• Familiarity with the FMCG sector is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently and empathetically.
• Process orders, returns, and exchanges accurately.
• Maintain customer records and update databases with interaction details.
• Identify trends in customer inquiries and elevate recurring issues to management.
• Offer solutions and support to enhance the overall customer experience.
• Adhere to company guidelines and service level agreements (SLAs).
• Contribute to team goals and the continuous improvement of customer service processes.

Skills

Verbal communication

Written communication

Active listening

Problem solving

Remote work / time management

Education

High school diploma

College degree (advantage)

Job description

Placements24 is seeking a Remote Customer Service Specialist to manage customer inquiries via phone, email, and live chat, delivering exceptional support from a home office. The role focuses on accurate information, timely responses, and empathetic problem-solving within FMCG contexts.

You will process orders, returns, and exchanges, maintain records, and identify recurring issues for management review, while upholding SLAs and contributing to remote team success.