Remote Customer Service Associate — Flexible Hours

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Remote work with flexible scheduling

Health insurance

Paid time off

Job summary

Placements24 is seeking a Customer Service Associate to support customers remotely, handling calls, emails, and chats across regions including Soweto. You will provide product information, troubleshoot issues, and ensure a positive customer experience while maintaining detailed records.

The role emphasizes strong communication, independence, and time management in a fully remote setting, with ongoing training and competitive compensation.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Strong active listening and problem-solving capabilities.
• Proficiency with computers and standard office software.
• Ability to work independently and manage time remotely.

Responsibilities

• Handle inbound customer calls, emails, and chat inquiries professionally and efficiently.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, ensuring satisfaction.
• Process customer orders, forms, applications, and requests.
• Escalate unresolved issues to the appropriate department or team lead.
• Maintain detailed records of customer interactions and transactions.

Skills

Customer service

Verbal communication

Written communication

Active listening

Problem solving

Time management

Remote work

Education

High school diploma

Some college coursework

Tools

Office software

Job description

Placements24 is seeking a Customer Service Associate to support customers remotely, handling calls, emails, and chats across regions including Soweto. You will provide product information, troubleshoot issues, and ensure a positive customer experience while maintaining detailed records.

The role emphasizes strong communication, independence, and time management in a fully remote setting, with ongoing training and competitive compensation.