Remote Customer Support Associate | Flexible Part-Time

Placements24; Bloemfontein; Hybrid; ZAR 83,000 - 152,000; Part time

Benefits offered by this job

Competitive hourly wage

Flexible part-time working hours

Work from home flexibility

Job summary

Placements24 is seeking a proactive Customer Service Associate to join their fully remote team serving clients in and around Bloemfontein. This flexible part-time role focuses on delivering outstanding support across multiple channels from a home workspace.

You will handle inquiries, provide product and account information, troubleshoot basic issues, and escalate complex cases as needed, all while maintaining a positive customer experience.

Qualifications

• Prior customer service experience is advantageous.
• Excellent communication and active listening skills.
• Basic computer proficiency and familiarity with online communication tools.
• Ability to manage time effectively and work independently in a remote setting.
• A reliable internet connection and a suitable home workspace.
• A positive attitude and a genuine desire to help customers.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat with professionalism and courtesy.
• Provide accurate information regarding products, services, and account details.
• Assist customers with troubleshooting basic issues and guide them to solutions.
• Process customer requests, updates, and feedback in the designated systems.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Maintain a high level of customer satisfaction by delivering timely and effective support.

Job description

Placements24 is seeking a proactive Customer Service Associate to join their fully remote team serving clients in and around Bloemfontein. This flexible part-time role focuses on delivering outstanding support across multiple channels from a home workspace.

You will handle inquiries, provide product and account information, troubleshoot basic issues, and escalate complex cases as needed, all while maintaining a positive customer experience.