Remote Customer Service Advisor

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive remote salary

Home office equipment allowance

Health and wellness benefits

Flexible working hours

Remote training and development

Job summary

Placements24 is seeking a motivated Remote Customer Service Advisor to join a fully remote team. You will handle inquiries, troubleshoot issues, and ensure a positive customer experience from home.

The role focuses on delivering excellent service across multiple channels, resolving issues effectively, and maintaining CRM records while supporting nationwide customers. Flexible hours and remote work culture are emphasized.

Qualifications

• Proven customer service or call center experience.
• Excellent communication, listening, and interpersonal skills.
• Ability to work independently and manage your time effectively in a remote environment.
• Reliable high-speed internet connection and a dedicated, quiet workspace.

Responsibilities

• Deliver outstanding customer service through remote channels (phone, email, chat).
• Resolve customer queries, complaints, and technical issues.
• Guide customers through product setup, usage, and troubleshooting steps.
• Maintain detailed records of customer interactions in the CRM system.
• Identify opportunities to enhance customer experience and satisfaction.

Skills

Customer service

Communication

Independent work

Remote work

Time management

Tools

Helpdesk software

Job description

Our client is seeking a motivated Remote Customer Service Advisor to join their fully remote team. This position is designed for individuals who excel at providing exceptional support from the comfort of their own home. You will handle a variety of customer inquiries, troubleshoot issues, and ensure a positive customer experience, contributing to the company's commitment to outstanding service delivery nationwide. This is a prime opportunity for those seeking flexibility and a rewarding career in customer support, working with a company that champions remote work culture and employee well-being.

Key Responsibilities

• Deliver outstanding customer service through various remote communication channels including phone, email, and chat.
• Effectively resolve customer queries, complaints, and technical issues.
• Guide customers through product setup, usage, and troubleshooting steps.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Proactively identify opportunities to enhance the customer's experience and satisfaction.

Requirements

• Proven customer service or call center experience, preferably in a remote setting.
• Excellent communication, listening, and interpersonal skills.
• Ability to work independently and manage your time effectively in a remote environment.
• Reliable high-speed internet connection and a dedicated, quiet workspace.
• Proficiency with helpdesk software and standard office applications.

Benefits

• Competitive remote salary and performance-based incentives.
• Home office equipment allowance.
• Comprehensive health and wellness benefits package.
• Flexible working hours and the convenience of working from home.
• Opportunities for remote training and professional development.