Fully Remote Customer Service Advisor – Growth & Benefits

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Health insurance

Career development

Online training

Job summary

Placements24 is seeking dedicated Remote Customer Service Advisors to join our fully remote team, supporting customers in and around Benoni from a home office. You will handle inquiries, guide users through offerings, and resolve issues with a friendly, efficient approach.

The role emphasizes strong communication, ability to work independently, and adherence to SLAs. Benefits include competitive salary, health insurance, and opportunities for career advancement through ongoing online training.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or a call center, preferably remote.
• Excellent verbal and written communication for remote engagement.
• Proficiency with CRM software and other support tools.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Handle inquiries via phone, email, and chat with prompt, accurate information.
• Resolve issues and complaints to retain customers.
• Document interactions and resolutions in the CRM system.
• Identify customer needs and offer appropriate solutions.
• Collaborate with team and other departments to ensure a consistent customer experience.
• Adhere to service level agreements and quality standards.

Skills

Customer service

Communication

Problem solving

Independent work

Education

High school diploma

Tools

CRM software

Job description

Placements24 is seeking dedicated Remote Customer Service Advisors to join our fully remote team, supporting customers in and around Benoni from a home office. You will handle inquiries, guide users through offerings, and resolve issues with a friendly, efficient approach.

The role emphasizes strong communication, ability to work independently, and adherence to SLAs. Benefits include competitive salary, health insurance, and opportunities for career advancement through ongoing online training.