Remote Customer Experience Pro

Placements24; South Africa; Remote; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Flexible remote work

Work-from-home stipend

Job summary

WhatJobs Direct is hiring a Remote Customer Experience Specialist to join a fully remote team serving customers across South Africa. You will handle inquiries via email, chat, and social channels, delivering prompt, accurate responses while maintaining high product knowledge.

The role emphasizes empathy, proactive support, and collaboration in a remote-first environment, with a focus on customer satisfaction and brand loyalty.

Qualifications

• Proven experience in a customer service role, preferably remote.
• Excellent written and verbal English communication.
• Strong listening and problem-solving abilities.
• Experience with digital channels and CRM tools.

Responsibilities

• Handle customer inquiries via email, chat, social media, and possibly phone.
• Provide timely, accurate, and friendly responses to questions and issues.
• Troubleshoot problems and ensure satisfactory resolutions.
• Document interactions accurately in the CRM system.
• Identify opportunities to improve the customer experience and suggest improvements.
• Escalate complex issues to relevant departments.
• Maintain up-to-date product knowledge to assist customers.
• Proactively engage customers to offer help and support.
• Contribute to building a positive remote team environment.

Skills

Customer service

Remote work

English fluency

Active listening

Problem solving

Quality communication

Education

High school diploma

Further education a plus

Tools

CRM software

Job description

WhatJobs Direct is hiring a Remote Customer Experience Specialist to join a fully remote team serving customers across South Africa. You will handle inquiries via email, chat, and social channels, delivering prompt, accurate responses while maintaining high product knowledge.

The role emphasizes empathy, proactive support, and collaboration in a remote-first environment, with a focus on customer satisfaction and brand loyalty.