Remote Customer Support Specialist — Growth & Impact

Placements24; Benoni; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote position

Work-life balance

Career growth opportunities

Medical and dental coverage

Paid time off

Employee assistance program

Home office setup allowance

Training and development

Virtual team events

Innovative company

Job summary

WhatJobs Direct is seeking a proactive Customer Support Associate to join a fully remote team based in Benoni, Gauteng. You will handle customer inquiries across email, chat, and phone, troubleshoot issues, and guide users on product features while maintaining CRM records.

Ideal candidates have strong English communication, empathy, and the ability to work independently with remote colleagues. The role offers flexibility and remote collaboration opportunities.

Qualifications

• Experience in a customer service or support role preferred.
• Excellent verbal and written English communication.
• Proficiency with helpdesk software and CRM systems.
• Good problem-solving and troubleshooting abilities.
• Ability to work autonomously in a remote setting and manage time effectively.

Responsibilities

• Respond to customer queries via email, chat, and phone.
• Troubleshoot and resolve platform usage and account issues.
• Provide guidance on product features and functionality.
• Maintain records of interactions in the CRM system.
• Contribute to support documentation and FAQs.
• Identify recurring issues and provide feedback to improve products.

Skills

Customer service

English comms

Remote work

Time management

Team collaboration

Education

High school diploma or equivalent

Tools

Helpdesk software

CRM systems

Job description

WhatJobs Direct is seeking a proactive Customer Support Associate to join a fully remote team based in Benoni, Gauteng. You will handle customer inquiries across email, chat, and phone, troubleshoot issues, and guide users on product features while maintaining CRM records.

Ideal candidates have strong English communication, empathy, and the ability to work independently with remote colleagues. The role offers flexibility and remote collaboration opportunities.