Remote Customer Experience Advocate

Placements24; Kempton Park; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Performance incentives

Training & development

Online learning resources

Job summary

WhatJobs Direct is seeking a Customer Experience Advocate to remotely support operations based in Tembisa, Gauteng. You will engage customers via multiple channels, resolve issues, and ensure satisfaction while representing the brand from home.

Ideal candidates thrive in flexible, independent work and have empathy, strong communication, and familiarity with CRM tools to deliver tailored solutions and build lasting relationships across Gauteng.

Qualifications

• Experience in customer service, support, or a client-facing role.
• Excellent communication and interpersonal skills with empathy.
• Ability to work autonomously in a remote setting with strong time management.

Responsibilities

• Engage with customers via phone, email and chat to address inquiries.
• Proactively identify needs and provide tailored solutions to enhance experience.
• Document all customer interactions accurately in the CRM system.
• Contribute to building a positive online community and brand reputation.
• Gather feedback and report insights to management for service improvement.
• Maintain strong product knowledge to assist customers effectively.
• Collaborate with remote colleagues to share best practices and improve performance.
• Develop and maintain relationships with a diverse customer base.
• Ensure customer satisfaction is met or exceeded in the Gauteng region.

Skills

Customer service

Communication

Time management

Remote work

Education

High school diploma

Tools

CRM software

Job description

WhatJobs Direct is seeking a Customer Experience Advocate to remotely support operations based in Tembisa, Gauteng. You will engage customers via multiple channels, resolve issues, and ensure satisfaction while representing the brand from home.

Ideal candidates thrive in flexible, independent work and have empathy, strong communication, and familiarity with CRM tools to deliver tailored solutions and build lasting relationships across Gauteng.