Remote Customer Care Specialist for Growth & Impact

Placements24; Mbombela (Nelspruit); Hybride; ZAR 100 000 - 167 000; Plein temps

Avantages offerts par ce poste

Competitive salary and benefits

Health, dental, and vision insurance

Paid time off and holidays

Online training and development

Retirement savings plan with employer-

Work from home with set schedule

Inclusive virtual company culture

Employee wellness initiatives

Résumé du poste

WhatJobs Direct is actively recruiting for a Remote Customer Care Advocate to join our client's distributed team. This role supports customers in and around Nelspruit, Mpumalanga, SA, from a home office, delivering timely and accurate information, resolving issues, and guiding on products and services in a remote-first environment.

Ideal candidates are self-motivated with excellent communication, strong problem-solving, and experience with CRM tools.

Qualifications

• Proven experience in a customer service, customer support, or call center role.
• Exceptional verbal and written communication skills with a clear and professional tone.
• Strong active listening and problem-solving capabilities.
• Proficiency in using CRM software and helpdesk tools.
• Ability to work independently with minimal supervision in a remote environment.
• Excellent time management and organizational skills.
• High school diploma or equivalent required; associate's or bachelor's degree is a plus.
• Demonstrated ability to adapt to new technologies and processes quickly.
• Must have a reliable high-speed internet connection and a dedicated, quiet workspace.
• Experience with virtual collaboration tools (e.g., Slack, Zoom).

Responsabilités

• Provide exceptional customer support via phone, email, and chat in a remote setting.
• Act as a primary point of contact for customer inquiries, concerns, and feedback.
• Diagnose and resolve customer issues effectively and efficiently, aiming for first-contact resolution.
• Educate customers on product features, benefits, and usage.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify opportunities to upsell or cross-sell products and services where appropriate.
• Escalate complex customer issues to appropriate internal teams for resolution.
• Contribute to building and maintaining a comprehensive knowledge base of customer issues and solutions.
• Proactively identify trends in customer inquiries and provide feedback to management for service improvement.
• Uphold the company's brand reputation by delivering consistently high-quality customer service.

Connaissances

Customer service experience

Communication skills

Active listening

Problem-solving

CRM software experience

Time management

Independent remote work

Adaptability to new technologies

Remote work setup

Formation

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Description du poste

WhatJobs Direct is actively recruiting for a Remote Customer Care Advocate to join our client's distributed team. This role supports customers in and around Nelspruit, Mpumalanga, SA, from a home office, delivering timely and accurate information, resolving issues, and guiding on products and services in a remote-first environment.

Ideal candidates are self-motivated with excellent communication, strong problem-solving, and experience with CRM tools.