Remote Customer Experience Champion - WhatJobs Direct (Tembisa)

Placements24; Kempton Park; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health benefits

Remote work from anywhere in South Afr

Online training programs

Performance incentives

Job summary

Placements24 is seeking a Remote Customer Experience Champion to join its fully remote team servicing clients from South Africa. You will drive the customer journey, resolve issues across channels, and contribute to a culture of trust and flexibility.

The role values proactive problem-solving, strong communication, and the ability to work autonomously in a remote setup. You’ll collaborate with internal teams, maintain accurate records, and help elevate service quality through ongoing feedback.

Qualifications

• Experience in customer service or account management, preferably remote.
• Strong written and verbal communication; clear articulation of information.
• Ability to learn new software quickly; autonomous, self-managed work style.

Responsibilities

• Deliver remote customer support via email, chat, and video.
• Troubleshoot technical and non-technical issues and provide clear solutions.
• Engage with customers to gather feedback for service improvement.
• Maintain records in CRM and helpdesk systems.
• Collaborate with internal teams to resolve escalations.
• Stay up-to-date with product knowledge and best practices.

Skills

Customer service

Clear communication

Remote work

Time management

Technical aptitude

Problem solving

Education

Secondary education

Relevant degree (advantage)

Tools

Salesforce

HubSpot

Helpdesk software

Job description

About the Role

Our client is looking for a dedicated Remote Customer Experience Champion to join their fully remote team, servicing clients from their operational hub. This role is critical in maintaining and enhancing the customer journey, ensuring every interaction is positive and productive. You will be at the forefront of customer engagement, providing exceptional support and solutions to a diverse client base. As a remote-first employee, you'll have the autonomy to manage your workspace and schedule, contributing to a company culture that prioritizes flexibility and trust. This position requires a proactive individual who thrives in a self-managed environment and is committed to delivering outstanding service, regardless of physical location. We seek individuals passionate about customer advocacy and continuous improvement.

Key Responsibilities

Deliver outstanding customer support through various remote channels, including email, chat, and video conferencing. Effectively troubleshoot technical and non-technical customer issues, providing clear and concise solutions. Proactively engage with customers to ensure their needs are met and to gather feedback for service enhancement. Maintain detailed records of customer interactions and resolutions in our client's proprietary systems. Collaborate with internal teams to resolve escalated customer concerns and to communicate service updates. Contribute to building a strong, positive brand reputation through exceptional customer interactions. Stay updated on product knowledge and industry best practices to provide informed support. Uphold company standards for service quality and customer satisfaction.

Requirements

Demonstrated experience in a customer service, support, or account management role, preferably in a remote setting. Exceptional written and verbal communication skills, with the ability to articulate complex information clearly. Strong technical aptitude and ability to quickly learn new software and systems. Proven ability to manage time effectively and work autonomously in a remote work environment. A reliable internet connection and a dedicated, distraction-free home office setup are mandatory. Experience with CRM software (e.g., Salesforce, HubSpot) and helpdesk platforms. A proactive and empathetic approach to customer problem-solving. Completion of secondary education; a degree in a relevant field is an advantage.

Benefits

This fully remote position offers the ultimate flexibility, allowing you to work from anywhere within South Africa. Our client provides a competitive salary package, comprehensive health benefits, and opportunities for professional growth through online training and development programs. You will be part of a supportive and inclusive virtual team culture. Enjoy the convenience of working from home, saving on commute time and costs. We offer performance-based incentives and a robust employee assistance program. This role provides a unique opportunity to build a career with a company that truly values its remote workforce and fosters a culture of innovation and collaboration.