Customer Experience Advocate - WhatJobs Direct

Placements24; Kempton Park; Hybride; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Remote work

Performance incentives

Training & development

Online learning resources

Résumé du poste

WhatJobs Direct is seeking a Customer Experience Advocate to remotely support operations based in Tembisa, Gauteng. You will engage customers via multiple channels, resolve issues, and ensure satisfaction while representing the brand from home.

Ideal candidates thrive in flexible, independent work and have empathy, strong communication, and familiarity with CRM tools to deliver tailored solutions and build lasting relationships across Gauteng.

Qualifications

• Experience in customer service, support, or a client-facing role.
• Excellent communication and interpersonal skills with empathy.
• Ability to work autonomously in a remote setting with strong time management.

Responsabilités

• Engage with customers via phone, email and chat to address inquiries.
• Proactively identify needs and provide tailored solutions to enhance experience.
• Document all customer interactions accurately in the CRM system.
• Contribute to building a positive online community and brand reputation.
• Gather feedback and report insights to management for service improvement.
• Maintain strong product knowledge to assist customers effectively.
• Collaborate with remote colleagues to share best practices and improve performance.
• Develop and maintain relationships with a diverse customer base.
• Ensure customer satisfaction is met or exceeded in the Gauteng region.

Connaissances

Customer service

Communication

Time management

Remote work

Formation

High school diploma

Outils

CRM software

Description du poste

About the Role

Our client, WhatJobs Direct, is seeking an enthusiastic and dedicated Customer Experience Advocate to join their expanding team, remotely supporting operations based in Tembisa, Gauteng . This pivotal role focuses on ensuring every customer interaction is positive, productive, and aligned with our client's high standards of service. As a remote-first advocate, you will be instrumental in shaping customer perceptions and fostering loyalty through exceptional communication and problem-solving skills. You will work from the comfort of your home, leveraging digital tools to connect with customers across various platforms. This position is ideal for individuals who are passionate about making a difference in customer satisfaction and thrive in a flexible, independent work environment. We are looking for someone who is proactive, empathetic, and committed to delivering outstanding support. The role involves understanding customer needs deeply and providing tailored solutions that exceed expectations, all while being an ambassador for the WhatJobs Direct brand. Join us and contribute to building lasting customer relationships from anywhere.

Key Responsibilities

• Engage with customers via phone, email, and chat to address inquiries and resolve issues promptly.
• Proactively identify customer needs and provide tailored solutions to enhance their experience.
• Document all customer interactions accurately in the CRM system.
• Contribute to building a strong online community and positive brand reputation.
• Gather customer feedback and report insights to the management team for service improvement.
• Maintain a high level of product knowledge to effectively assist customers.
• Act as a brand ambassador, embodying the company's values in every interaction.
• Collaborate with remote colleagues to share best practices and improve team performance.
• Develop and maintain positive relationships with a diverse customer base.
• Ensure customer satisfaction is consistently met or exceeded in the Tembisa, Gauteng area of service.

Requirements

• Previous experience in customer service, support, or a related client-facing role.
• Excellent communication and interpersonal skills, with the ability to empathize.
• Strong problem-solving capabilities and a resourceful approach.
• Proficiency with digital communication tools and CRM software.
• Ability to work autonomously and manage time effectively in a remote setting.
• A dedicated home office setup with reliable high-speed internet.
• High school diploma or equivalent; further education is a plus.
• A positive attitude and a genuine desire to help others.
• Understanding of customer support best practices.
• Comfortable working with diverse customer demographics relevant to Gauteng.

Benefits

• This role offers the flexibility of remote work, allowing you to manage your work-life balance effectively.
• Our client provides a competitive salary, performance-based incentives, and opportunities for professional growth within the customer support field.
• You will receive comprehensive training on our products and services, along with ongoing support from a dedicated remote team.
• While the role is remote, you'll be part of a vibrant online community of professionals.
• We also offer access to online learning resources to enhance your skills.
• This position is an excellent opportunity for individuals seeking a fulfilling career in customer advocacy without the constraints of a traditional office environment.
• Join a company that values your contribution and empowers you to succeed from anywhere in South Africa.