Remote Customer Care Specialist | Empathetic Problem Solver

Placements24; Vereeniging; Hybrid; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Paid time off

Professional development opportunities

Job summary

Placements24 is seeking a compassionate Customer Care Specialist to join their remote-first team, supporting customers in Vereeniging and beyond. You will be the voice of the company, delivering outstanding service and building lasting relationships.

This role emphasizes problem-solving, clear communication, and empathetic service as you handle inquiries, process orders and updates, and ensure customer satisfaction from a fully remote setup.

Qualifications

• Experience in a customer care or similar role.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Proficiency with helpdesk software and CRM systems.
• Ability to work independently and manage time effectively in a remote setting.
• Patient and empathetic approach to customer interactions.

Responsibilities

• Manage customer inquiries and resolve issues through phone, email, and chat.
• Provide detailed information about products, services, and policies.
• Process orders, returns, and account updates accurately and efficiently.
• Identify and escalate priority issues according to procedures.
• Maintain high customer satisfaction with personalized and effective solutions.

Skills

Customer care

Communication

Conflict resolution

Time management

Remote work

Empathy

Tools

Helpdesk software

CRM systems

Job description

Placements24 is seeking a compassionate Customer Care Specialist to join their remote-first team, supporting customers in Vereeniging and beyond. You will be the voice of the company, delivering outstanding service and building lasting relationships.

This role emphasizes problem-solving, clear communication, and empathetic service as you handle inquiries, process orders and updates, and ensure customer satisfaction from a fully remote setup.