Remote CSR for Manufacturing & Logistics

Lever, Inc.; South Africa; Remote; ZAR 205,000 - 223,000; Full time

Benefits offered by this job

Remote work

Birthday bonus

Testimonial bonus

Entry monthly raffle

No tracker

Job summary

Assist World is seeking an experienced Customer Service Representative for a fully remote position. You will provide professional support across phone, email, and chat, handling inquiries, escalations, and order management in a manufacturing or distribution environment.

The role requires excellent communication, organization, and the ability to work in a fast-paced setting. Schedule is Monday–Friday, with standard remote workplace setup and strong cross-team collaboration.

Qualifications

• 2+ years of customer service experience.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Experience with ERP systems.

Responsibilities

• Answer calls promptly and professionally, aiming to answer within three rings.
• Respond to emails within ~2 hours during business hours.
• Handle live chat inquiries with quick turnaround.
• Provide customers with accurate product information, lead times, and deliveries.
• Collaborate with internal teams (Order Entry, Accounting, Purchasing, Sales, Operations) to resolve issues.
• Monitor shipments and proactively follow up or expedite orders as needed.
• Communicate with carriers to reroute or expedite freight when necessary.
• Follow up post-sale to ensure customer satisfaction.

Education

High School Diploma or GED

Tools

ERP systems

CRM software

Job description

Assist World is seeking an experienced Customer Service Representative for a fully remote position. You will provide professional support across phone, email, and chat, handling inquiries, escalations, and order management in a manufacturing or distribution environment.

The role requires excellent communication, organization, and the ability to work in a fast-paced setting. Schedule is Monday–Friday, with standard remote workplace setup and strong cross-team collaboration.