Remote Customer Service Specialist (Manufacturing)

Assist World; South Africa; Teletrabalho; ZAR 180 000 - 300 000; Tempo integral

Resumo da oferta

Xapply is seeking an experienced Customer Service Representative to support customers in manufacturing or distribution contexts, via phone, email and chat, from a fully remote setting. You will provide professional, responsive support, answer inquiries, manage escalations, and collaborate with internal teams and vendors to meet customer needs with accurate lead-time and delivery information.

The ideal candidate is highly organized, detail-oriented, and comfortable in a fast-paced environment

Qualificações

• High School Diploma or GED is required.
• 2+ years of customer service experience.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Responsabilidades

• Answer calls promptly and professionally; aim to answer within three rings.
• Respond to emails within ~2 hours during business hours.
• Reply to live chat inquiries within 1–2 minutes.
• Monitor voicemail and return calls within 1–2 hours.
• Provide accurate information on products, availability, and lead times.
• Coordinate with internal teams to resolve customer inquiries and issues.
• Work with vendors to obtain shipment dates and delivery information.
• Follow up with customers after sales to ensure satisfaction.
• Elevate repeat replacement cases to Quality when needed.

Conhecimentos

Customer service

Communication

Multitasking

Teamwork

Problem solving

Formação académica

High School Diploma or GED

Ferramentas

ERP systems

Descrição da oferta de emprego

Xapply is seeking an experienced Customer Service Representative to support customers in manufacturing or distribution contexts, via phone, email and chat, from a fully remote setting. You will provide professional, responsive support, answer inquiries, manage escalations, and collaborate with internal teams and vendors to meet customer needs with accurate lead-time and delivery information.

The ideal candidate is highly organized, detail-oriented, and comfortable in a fast-paced environment