Remote Customer Support Specialist - Flexible Schedule

The Building Company; Noordwes; Remote; ZAR 83,000 - 152,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Comprehensive training

Career progression

Supportive team

Job summary

The Building Company is seeking a Remote Customer Support Representative to join our client’s customer service team. You will handle inquiries across email, chat, and phone, troubleshoot issues, and provide friendly, accurate solutions from a remote location.

You will document interactions in the CRM, escalate priority issues, and contribute to improving service processes. A strong communicator with empathy and independence will thrive here, with comprehensive training and a flexible remote

Qualifications

• Proven experience in customer service or support.
• Strong communication, listening, and problem-solving skills.
• Empathetic and positive attitude.
• Ability to work independently in a remote setting.
• Proficiency with CRM software.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and live chat.
• Troubleshoot and resolve customer issues and service questions.
• Provide accurate information about products, services, and policies.
• Document all interactions in the CRM system.
• Identify and escalate priority issues to the appropriate departments.
• Gather customer feedback to improve service processes.

Skills

Excellent communication

Active listening

Problem-solving

Empathy

Independent / self-motivated

CRM proficiency

Computer literacy

Education

High school diploma

Tools

CRM software

Job description

The Building Company is seeking a Remote Customer Support Representative to join our client’s customer service team. You will handle inquiries across email, chat, and phone, troubleshoot issues, and provide friendly, accurate solutions from a remote location.

You will document interactions in the CRM, escalate priority issues, and contribute to improving service processes. A strong communicator with empathy and independence will thrive here, with comprehensive training and a flexible remote