Premium Concierge Specialist - Flexible Hours & Service

Placements24; Vereeniging; On-site; ZAR 83,000 - 138,000; Full time

Benefits offered by this job

Competitive hourly wage

Premium hospitality setting

Training and development opportunities

Employee discounts

Guest-focused service

Job summary

Placements24 in Vereeniging invites a skilled Concierge Services Specialist to deliver exceptional guest experiences. You will manage reservations, provide local recommendations, and handle special requests with discretion and efficiency.

This on-site role requires a polished appearance, strong communication, and a proactive mindset to anticipate guest needs. Fluent English is expected, with flexibility to work weekends and holidays in a premium hospitality setting.

Qualifications

• Minimum 2 years in concierge or guest services in hospitality.
• Excellent knowledge of local area and services.
• Polished, professional demeanor with strong communication.
• Ability to multitask in a fast-paced environment.
• Proficiency with reservation systems and online booking platforms.
• Fluency in English; other languages are a plus.
• High school diploma or equivalent; hospitality education is an advantage.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Provide exceptional concierge services to guests, addressing inquiries and requests promptly.
• Make reservations for dining, entertainment, transportation, and accommodations.
• Offer recommendations for local attractions, tours, and activities.
• Arrange special services such as flower deliveries, gifts, and event tickets.
• Maintain up-to-date knowledge of hotel services and local events.
• Handle guest complaints professionally and escalate when necessary.
• Maintain guest records and preferences for personalized service.
• Coordinate with other hotel departments to ensure seamless service.
• Manage the concierge desk operations and maintain its appearance.
• Anticipate guest needs and proactively offer assistance.

Skills

Interpersonal skills

Customer service

Communication

Problem-solving

Multitasking

Hospitality knowledge

Job description

Placements24 in Vereeniging invites a skilled Concierge Services Specialist to deliver exceptional guest experiences. You will manage reservations, provide local recommendations, and handle special requests with discretion and efficiency.

This on-site role requires a polished appearance, strong communication, and a proactive mindset to anticipate guest needs. Fluent English is expected, with flexibility to work weekends and holidays in a premium hospitality setting.