Remote Luxury Concierge for Global VIP Travel

Placements24; Mossel Bay; Hybrid; ZAR 350,000 - 650,000; Full time

Benefits offered by this job

Remote work

Professional training

Career growth

Global clientele

Job summary

Placements24 is seeking a Remote Concierge Specialist to join a luxury travel and lifestyle service, operating from Mossel Bay, Western Cape. You will anticipate client needs and deliver bespoke services, from travel bookings to exclusive event tickets, for a worldwide high-net-worth clientele.

The role emphasizes exceptional communication, discretion, and the ability to work independently in a remote setting, with collaboration across global teams and CRM-based client profiling.

Qualifications

• Experience in luxury travel or high-end concierge is essential.
• Excellent communication, both written and verbal in English.
• Ability to source unique experiences and hard-to-get reservations.
• Proven ability to manage multiple requests and meet deadlines.
• Comfortable working remotely with reliable internet.

Responsibilities

• Fulfill diverse client requests via phone, email, and chat.
• Book complex travel itineraries and exclusive reservations.
• Source gifts and luxury items for clients.
• Provide destination recommendations and event information.
• Maintain detailed client profiles in CRM.
• Collaborate with global teams to ensure service delivery.
• Maintain discretion and professional standards.
• Troubleshoot issues and resolve complaints promptly.

Skills

High-end concierge

Customer service

English

Research skills

CRM software

Multitasking

Remote work

Tools

Booking platforms

CRM systems

Online research tools

Job description

Placements24 is seeking a Remote Concierge Specialist to join a luxury travel and lifestyle service, operating from Mossel Bay, Western Cape. You will anticipate client needs and deliver bespoke services, from travel bookings to exclusive event tickets, for a worldwide high-net-worth clientele.

The role emphasizes exceptional communication, discretion, and the ability to work independently in a remote setting, with collaboration across global teams and CRM-based client profiling.