Remote Community Support Officer

Placements24; Kempton Park; Remote; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Health & wellness benefits

Home office allowance

Professional growth opportunities

Flexible hours

Job summary

Placements24 is seeking a dedicated Remote Community Support Officer to coordinate and deliver essential services to individuals and families across Gauteng from a home office. This fully remote role focuses on the Tembisa area, using technology to bridge distances and ensure timely assistance while advocating for client needs.

You will conduct assessments, connect clients with social services, organize online groups, and maintain secure digital records.

Qualifications

• Bachelor's degree in Social Work, Psychology, Community Development, or a related field.
• Aexperience in outreach, case management, or social support roles.
• Proficient with virtual tools, CRM systems, and digital record-keeping.

Responsibilities

• Develop and implement remote support programs for communities.
• Conduct client assessments and case management via virtual and phone calls.
• Connect clients with social services, healthcare, and education opportunities.
• Organize online support groups and workshops for clients and families.
• Maintain digital records of interactions, progress, and outcomes.
• Collaborate with a distributed team to share best practices.

Skills

Remote communication

Case management

CRM software

Digital record-keeping

Multitasking

Education

Bachelor's degree in Social Work, Psychology, Community Development, or related

Tools

CRM systems

Digital records software

Job description

About the Role

Our client is seeking an experienced and driven Remote Community Support Officer to join their expanding organization. In this fully remote position, you will be instrumental in coordinating and delivering essential support services to individuals and families across various communities, primarily focusing on the Tembisa area, while leveraging technology to bridge geographical distances. This role is crucial for ensuring that our clients receive timely and effective assistance, regardless of their location. You will act as a key point of contact, facilitating access to resources, advocating for client needs, and contributing to the development of impactful community programs from the comfort of your own home, fostering a strong sense of connection and support within the designated service areas.

Key Responsibilities

• Develop and implement remote support strategies and programs tailored to community needs.
• Conduct client assessments and case management via virtual platforms and phone consultations.
• Provide guidance and connect clients with relevant social services, healthcare providers, and educational opportunities.
• Organize and facilitate online support groups and workshops for clients and their families.
• Maintain comprehensive digital records of client interactions, progress, and outcomes, ensuring data privacy.
• Collaborate with a distributed team of support professionals to share best practices and enhance service delivery.

Requirements

• Bachelor's degree in Social Work, Psychology, Community Development, or a related discipline.
• Demonstrated experience in community outreach, case management, or social support roles.
• Proficiency in using virtual communication tools, CRM systems, and digital record-keeping software.
• Excellent remote communication skills, both written and verbal, with the ability to build rapport virtually.
• Strong organizational skills and the capacity to manage multiple caseloads effectively in a remote setting.
• Understanding of the unique challenges and needs within diverse communities, particularly in the Gauteng region.

Benefits

• Highly competitive salary commensurate with experience and remote work flexibility.
• Comprehensive health and wellness benefits package.
• Generous allowance for home office setup and ongoing connectivity costs.
• Opportunities for professional growth and specialized training in remote service delivery.
• Flexible working hours, enabling excellent work-life balance for our remote team members.