Remote Social Support Specialist

Placements24; Kempton Park; Remote; ZAR 300.000 - 420.000; Vollzeit

Benefits dieser Stelle

Remote work flexibility

Health benefits

Professional development opportunities

Zusammenfassung

Placements24 is seeking a Remote Social Support Specialist to join our expanding virtual team serving the Tembisa community and surrounding Gauteng areas. This fully remote role enables you to provide guidance, resources, and empathetic support via phone, video, and secure messaging from home.

You will conduct virtual needs assessments, connect clients with social services, and advocate for client needs within a digital service framework.

Qualifikationen

• Bachelor’s degree or higher in social work, psychology or counselling.
• Experience providing social support remotely or via telehealth.
• Ability to build rapport and communicate empathetically online.
• Strong written and verbal communication with online etiquette.
• Experience with Zoom/Teams and CRM tools is preferred.

Aufgaben

• Provide remote psychosocial support and crisis intervention to clients via digital platforms.
• Conduct virtual needs assessments and develop personalised support strategies.
• Connect clients with community resources and social services online or locally.
• Guide clients through healthcare, housing, and government benefits processes.
• Maintain confidential, accurate electronic client records.
• Develop and deliver online workshops on relevant social issues.
• Collaborate with remote colleagues and external agencies via virtual tools.
• Stay informed about social trends and resources affecting the community.
• Advocate for client needs within the digital service delivery framework.
• Ensure data privacy and security in all online interactions.

Kenntnisse

Empathy

Remote communication

Time management

Ausbildung

Bachelor's degree in Social Work / Psychology / Counseling

Tools

Zoom

Microsoft Teams

CRM systems

Jobbeschreibung

About the Role

Our client is actively seeking a highly motivated and empathetic Remote Social Support Specialist to join their expanding virtual team, serving the Tembisa community and surrounding areas. This fully remote position is designed for individuals passionate about making a difference from the comfort of their own home. You will be a crucial point of contact for individuals and families facing various social challenges, providing guidance, resources, and emotional support through digital channels. The role demands exceptional communication skills, a deep understanding of social welfare, and the ability to connect with clients remotely via phone, video calls, and secure messaging platforms. If you are a proactive problem-solver with a commitment to social justice and thrive in an independent work environment, this is an exceptional opportunity to leverage your skills and contribute meaningfully to the Tembisa community's well-being without the need for daily commute. Your expertise will be vital in extending our reach and support services effectively across Gauteng.

Key Responsibilities

• Provide remote psychosocial support and crisis intervention to clients via various digital platforms.
• Conduct virtual needs assessments and develop personalized support strategies.
• Connect clients with appropriate community resources and social services available online or locally.
• Offer guidance on navigating complex systems such as healthcare, housing assistance, and government benefits.
• Maintain accurate, confidential, and up-to-date electronic client records.
• Develop and deliver online workshops or information sessions on relevant social issues.
• Collaborate effectively with remote colleagues and external agencies through virtual communication tools.
• Stay informed about current social trends, policies, and resources impacting the Tembisa community.
• Advocate for client needs within the digital service delivery framework.
• Ensure adherence to data privacy and security protocols in all online interactions.

Requirements

• A Bachelor's degree in Social Work, Psychology, Counselling, or a related field.
• A minimum of 2-4 years of experience providing social support or case management, preferably in a remote or tele-health capacity.
• Demonstrated ability to build rapport and provide empathetic support through virtual means.
• Excellent written and verbal communication skills, with proficiency in online communication etiquette.
• Strong organizational skills and the ability to manage time effectively in a remote setting.
• Familiarity with digital collaboration tools (e.g., Zoom, Microsoft Teams, Slack) and CRM systems.
• Understanding of social challenges prevalent in communities like Tembisa.
• Ability to work autonomously and maintain motivation in a remote environment.
• Reliable internet connection and a dedicated, secure home office space.
• Commitment to ongoing professional development in remote social work practices.

Benefits

• This position offers the distinct advantage of remote work flexibility, allowing for a better work-life balance.
• Our client provides a competitive salary, comprehensive health benefits, and opportunities for continuous learning and skill enhancement in the field of digital social support.
• You will have access to modern technological tools to facilitate your work and the chance to be part of an innovative service delivery model impacting Tembisa, Gauteng.
• Performance-based bonuses and a supportive virtual team environment are also key aspects of this role.