Remote Community Outreach Specialist

Placements24; Rustenburg; Remote; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Health benefits

Professional development

Job summary

Placements24 is seeking a Remote Community Outreach Specialist to connect with individuals across regions from home. This fully remote role focuses on social impact, building relationships via digital and telephonic means to promote services and access to support networks across South Africa.

The successful candidate will be proactive, self-motivated, and skilled at virtual communication, documenting outreach activities and outcomes while collaborating with a distributed team to refine outreach

Qualifications

• A relevant qualification in Social Work, Community Development, Public Health, or a related discipline.
• Proven experience in community outreach, social work, or a similar client-facing role.
• Exceptional verbal and written communication skills, with a clear and empathetic tone.
• Proficiency in using video conferencing tools (Zoom, Teams, etc.) and CRM software.
• Strong organizational skills and the ability to manage a remote workload effectively.
• Self-motivated with the ability to work independently and as part of a distributed team.

Responsibilities

• Conduct outreach activities via phone, email, and video conferencing to connect with community members.
• Identify and assess the needs of individuals and families seeking support.
• Provide information about available community resources and services.
• Facilitate referrals and connections to appropriate support programs.
• Build and maintain positive relationships with community stakeholders and partner organizations.
• Develop and deliver virtual presentations and workshops to raise awareness.
• Document outreach activities, client interactions, and outcomes accurately.
• Collaborate with the wider team to improve outreach strategies and program effectiveness.
• Stay informed about local community needs and available resources.
• Contribute to the development of engaging online content to support outreach efforts.

Skills

Verbal and written communication

Remote workload management

Relationship building

Education

Relevant qualification in Social Work / Community Development / Public Health

Tools

Zoom

CRM software

Video conferencing tools

Job description

About the Role

Our client is expanding its reach and seeking a dedicated Remote Community Outreach Specialist to connect with and support individuals across various regions from the comfort of their own homes. This fully remote position is perfect for an individual passionate about social impact and skilled in building relationships through digital and telephonic means. You will be instrumental in identifying community needs, promoting our client's services, and facilitating access to vital support networks. The successful candidate will be proactive, self-motivated, and adept at virtual communication, contributing significantly to our client's mission of enhancing community well-being. This is a unique opportunity to drive change and make a tangible difference without geographical constraints, focusing on empowering individuals through accessible support resources.

Key Responsibilities

• Conduct outreach activities via phone, email, and video conferencing to connect with community members.
• Identify and assess the needs of individuals and families seeking support.
• Provide information about available community resources and services.
• Facilitate referrals and connections to appropriate support programs.
• Build and maintain positive relationships with community stakeholders and partner organizations.
• Develop and deliver virtual presentations and workshops to raise awareness.
• Document outreach activities, client interactions, and outcomes accurately.
• Collaborate with the wider team to improve outreach strategies and program effectiveness.
• Stay informed about local community needs and available resources.
• Contribute to the development of engaging online content to support outreach efforts.

Requirements

• A relevant qualification in Social Work, Community Development, Public Health, or a related discipline.
• Proven experience in community outreach, social work, or a similar client-facing role.
• Exceptional verbal and written communication skills, with a clear and empathetic tone.
• Proficiency in using video conferencing tools (Zoom, Teams, etc.) and CRM software.
• Strong organizational skills and the ability to manage a remote workload effectively.
• Self-motivated with the ability to work independently and as part of a distributed team.
• A dedicated home office setup with reliable high-speed internet access.
• Demonstrated ability to build rapport and trust with diverse populations.
• Knowledge of social service provision and community resources.
• A proactive approach to identifying needs and connecting individuals with support.

Benefits

This position offers the significant benefit of being fully remote, allowing for unparalleled flexibility and work-life balance. Our client provides a competitive salary, comprehensive health benefits, and opportunities for professional development. You will have the autonomy to manage your schedule and work environment while contributing to a meaningful cause. Our client invests in its remote workforce, ensuring access to necessary tools and training to succeed. Join a forward-thinking organization that embraces remote work and is committed to making a difference nationwide. This role provides a platform to leverage your skills from anywhere, impacting lives across communities.