Remote Social Support Lead

Placements24; Centurion; Hybrid; ZAR 850,000 - 1,250,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Professional development

Job summary

Placements24 seeks a Senior/Lead Remote Social Support professional to design and drive a comprehensive remote support program. You will lead a geographically dispersed team, develop protocols, and oversee technology platforms to deliver high-quality online support across communities.

The role requires a Master’s degree in a related field and 7+ years in social support or program management, with proven remote leadership and digital communication skills.

Qualifications

• Master's degree in Social Work, Psychology, Human Services, or related field.
• 7+ years in social support, community services, or program management with leadership experience.
• Experience building and leading remote teams and virtual service delivery models.

Responsibilities

• Design a strategic framework for remote social support services.
• Lead and mentor a geographically dispersed remote team.
• Develop and refine online support protocols, best practices and QA measures.
• Oversee technology platforms for remote support delivery.
• Analyze feedback and data to identify improvements and new opportunities.
• Collaborate with cross-functional teams to ensure integrated service delivery.
• Develop and deliver training for remote staff on platforms and skills.
• Stay updated on trends in online community management and digital support.

Skills

Strategic planning

Problem-solving

Decision-making

Remote leadership

Remote communication

Interpersonal skills

Communication

Education

Master's degree (Social Work, Psychology, Human Services or related)

Tools

CRM systems

Support ticketing platforms

Job description

About the Role

Our client is pioneering a new era of digital community support and is seeking an exceptional Remote Social Support Lead to spearhead this initiative. This fully remote position is ideal for a visionary leader passionate about leveraging technology to connect with and support individuals regardless of their geographical location. You will be responsible for designing, implementing, and managing our client's comprehensive suite of online support services. This role demands a strategic thinker with a proven ability to build and lead high-performing remote teams. You will shape the future of how we engage with and serve our communities across various digital platforms. Join us in creating innovative solutions that break down barriers to access and foster robust, supportive online environments. This is a unique opportunity to define and lead a critical function within a forward-thinking organization.

Key Responsibilities

• Design and implement a strategic framework for remote social support services, ensuring accessibility and effectiveness.
• Lead, mentor, and manage a geographically dispersed team of remote support professionals.
• Develop and refine online support protocols, best practices, and quality assurance measures.
• Oversee the selection and implementation of technology platforms to facilitate seamless remote support delivery.
• Analyze user feedback and support data to identify trends, areas for improvement, and new service opportunities.
• Collaborate with cross-functional teams (e.g., technology, marketing, program development) to ensure integrated service delivery.
• Develop and deliver training programs for remote support staff on platform usage, communication skills, and support techniques.
• Stay abreast of emerging trends and best practices in online community management and digital support services.

Requirements

• Master's degree in Social Work, Psychology, Human Services, or a related field.
• Minimum of 7 years of experience in social support, community services, or program management, with at least 3 years in a leadership capacity.
• Demonstrated experience in developing and managing remote teams and virtual service delivery models.
• Exceptional understanding of online community dynamics and digital communication tools.
• Strong strategic planning, problem-solving, and decision-making abilities.
• Excellent communication, presentation, and interpersonal skills, tailored for a remote environment.
• Experience with CRM systems and support ticketing platforms.
• Proven ability to drive innovation and implement change effectively in a remote setting.

Benefits

This role comes with a highly competitive salary, reflecting the senior nature and remote flexibility. Our client provides a comprehensive benefits package, including excellent health insurance, a generous retirement plan, and ample paid time off. Professional development is actively encouraged through online courses, certifications, and virtual conferences. You will be part of a globally distributed, innovative team dedicated to social impact. The flexibility of a fully remote role allows for excellent work-life balance. We offer the chance to build and lead a cutting-edge support service from the ground up, contributing significantly to our mission.