Remote Customer Service Agent

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

Paid time off and sick leave

Fully remote work opportunity

Online training resources

Job summary

Placements24 is seeking motivated Remote Customer Service Agents to join a fully distributed team that supports customers nationwide. You will be the voice of the company, delivering exceptional service from your home office while handling inquiries, resolving issues, and ensuring a positive customer experience.

Ideal candidates are self-starters who value clear communication, empathy, and proactive problem-solving.

Qualifications

• Experience in customer service or contact center environments.
• Excellent written and verbal communication with a professional tone.
• Proficient with computer systems and online platforms.
• Able to work independently and manage time in a remote setting.
• Stable internet connection and dedicated, quiet workspace.

Responsibilities

• Handle incoming customer service requests via phone, email, and chat support channels.
• Provide information about products/services, resolve complaints, and troubleshoot issues.
• Accurately record customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to ensure customer issues are resolved efficiently.
• Adhere to company policies and procedures while maintaining high service standards.

Skills

Customer service

Communication

Independent work

Remote work readiness

CRM systems

Tools

CRM software

Job description

About the Role

Our client is seeking motivated Remote Customer Service Agents to join their fully distributed team, supporting customers nationwide. In this vital role, you will be the voice of our company, providing exceptional service and support from the comfort of your own home office. You'll handle customer inquiries, resolve issues, and ensure a positive experience for everyone you interact with. This is a fantastic opportunity for self-starters who are passionate about customer care and thrive in an independent, remote work setting. We value clear communication, empathy, and a proactive approach to problem-solving.

Key Responsibilities

• Handle incoming customer service requests via phone, email, and chat support channels.
• Provide information about products/services, resolve complaints, and troubleshoot issues effectively.
• Accurately record customer interactions and resolutions in the company's CRM system.
• Collaborate with internal teams to ensure customer issues are resolved efficiently.
• Adhere to company policies and procedures while maintaining high standards of service.

Requirements

• Previous experience in a customer service or contact center environment is preferred.
• Excellent communication skills, both written and verbal, with a professional tone.
• Proficiency in using computer systems and navigating online platforms.
• Ability to work independently and manage time effectively in a remote setting.
• A stable internet connection and a dedicated, quiet workspace.

Benefits

• Competitive annual salary with performance-based incentives.
• Comprehensive medical, dental, and vision insurance.
• Paid time off and sick leave benefits.
• Fully remote work opportunity, allowing for significant flexibility.
• Access to online training resources for continuous professional development.