Client Success Lead (Post-Sale) - Remote & Ownership

Overseas (United States); Cape Town; Remote; ZAR 1,165,000 - 1,830,000; Full time

Benefits offered by this job

USD paid bi-monthly

Paid Time Off

Holidays observed

100% remote

Job summary

Hire Overseas is seeking an Internal Customer Success Manager to own existing client relationships after the sale, run check-ins, vet and present candidates, and coordinate placements. You will work with co-founders in a small team, gaining direct access to decision makers as the company scales.

This is a 100% remote role paying in USD, with holidays, PTO, and US business hours alignment. The position offers high ownership and growth opportunities in a fast-growing offshore staffing platform.

Qualifications

• Relevant experience in customer success, account management, staffing, or recruiting.
• Clear, real, personal written communication.
• Ability to work US business hours with responsive support.

Responsibilities

• Be the primary post-sale contact for existing clients.
• Join kickoff, check-in, and escalation calls and own the relationship through every stage.
• Run regular account check-ins and spot problems with placed contractors early.
• Coordinate candidate interviews and placements with clients.
• Turn client satisfaction into repeat business and referrals.

Skills

Customer success

Account management

Staffing / recruiting

Clear written communication

Ownership mindset

Responsive / proactive

Job description

Hire Overseas is seeking an Internal Customer Success Manager to own existing client relationships after the sale, run check-ins, vet and present candidates, and coordinate placements. You will work with co-founders in a small team, gaining direct access to decision makers as the company scales.

This is a 100% remote role paying in USD, with holidays, PTO, and US business hours alignment. The position offers high ownership and growth opportunities in a fast-growing offshore staffing platform.