Remote Client Success & Growth Lead

SiteCare; Cape Town; On-site; ZAR 810,767 - 1,135,073; Full time

Job summary

SiteCare is actively seeking a Client Success Advisor to manage client relations for a portfolio of high-value accounts. The role requires extensive knowledge of WordPress and web technology services to ensure client retention and account growth.

You will conduct structured client meetings, identify expansion opportunities, and coordinate with support and delivery teams. This fully remote position requires strong communication skills and the ability to thrive in an evolving work environment.

Qualifications

• 4+ years managing client relationships in a B2B services or agency environment.
• Strong experience with WordPress and web technology services.
• Demonstrated ability to identify and close account expansion opportunities.

Responsibilities

• Own and manage a portfolio of high-value client accounts.
• Conduct structured client touchpoints with prepared agendas.
• Lead monthly client review meetings and ensure quality commitments.

Skills

Client relationship management

WordPress and web technology knowledge

Commercial conversation skills

Remote communication skills

Job description

SiteCare is actively seeking a Client Success Advisor to manage client relations for a portfolio of high-value accounts. The role requires extensive knowledge of WordPress and web technology services to ensure client retention and account growth.

You will conduct structured client meetings, identify expansion opportunities, and coordinate with support and delivery teams. This fully remote position requires strong communication skills and the ability to thrive in an evolving work environment.