Remote Client Success Architect

Placements24; Klerksdorp; Hybrid; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Stock options

Paid time off

Job summary

Qualifications

• Minimum 3 years in Client Success, Account Management, or customer-facing role.
• Experience in SaaS preferred.
• Strong relationship-building and communication skills.

Responsibilities

• Serve as the main contact for a portfolio of clients and build strong relationships.
• Proactively understand client needs, goals, and challenges.
• Educate clients on product features and best practices to maximize value.
• Monitor client health and address churn risks.
• Onboard new clients and drive successful implementations.
• Conduct business reviews and discuss strategy with clients.
• Identify opportunities for upselling and cross-selling.
• Gather client feedback and advocate for needs internally.
• Collaborate with sales, support, and product teams for a seamless experience.
• Drive adoption, retention, and advocacy.

Skills

Client relationships

Communication

Strategic thinking

Proactive mindset

Education

Bachelor's degree in Business

Tools

Salesforce

Gainsight

Job description