Remote Client Services & Billing Coordinator, SEN

VirtuHire; Cape Town; Remote; ZAR 180,000 - 240,000; Full time

Job summary

VirtuHire is seeking a capable and highly organised professional to support day-to-day operations for a UK client education provider from Cape Town. The role combines accounts administration, client onboarding and handling first-line enquiries, with remote collaboration across teams.

The successful candidate will manage invoicing, client communications and CRM-related tasks, balancing accuracy with timely responses in a remote, cross-border environment.

Qualifications

• Excellent spoken and written English.
• Proven experience in client-services, accounts administration, billing/receivables or operations-support.
• Strong Excel and Microsoft 365 skills, with structured spreadsheets and data handling.

Responsibilities

• Oversee accounts inbox, prepare credit requests, and handle routine billing queries from families, schools and local authorities.
• Record and check payments, manage remittance information, and maintain client balances in TutorCruncher and related systems.
• Coordinate tutor onboarding, issue registration invoices, track payments and arrange introductions for trials/continuing tuition.
• Answer and triage incoming inquiries via phone, live chat, and email; provide cover when needed and support broader administrative tasks.

Skills

Accounts administration

Client onboarding

First-line enquiries

Excel

Tools

Xero

TutorCruncher

CRM software

Microsoft 365

Job description

VirtuHire is seeking a capable and highly organised professional to support day-to-day operations for a UK client education provider from Cape Town. The role combines accounts administration, client onboarding and handling first-line enquiries, with remote collaboration across teams.

The successful candidate will manage invoicing, client communications and CRM-related tasks, balancing accuracy with timely responses in a remote, cross-border environment.