Remote Customer Support Specialist (Billing)

Placements24; Bloemfontein; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote

Health insurance

Paid time off

Professional development

Ergonomic setup

Remote team support

Job summary

Placements24 in South Africa is seeking a meticulous Remote Customer Support Specialist focused on billing to support a leading online retailer from home. You will manage billing inquiries, refunds, and account discrepancies with empathy and accuracy. This remote role emphasizes collaboration with the finance team and adherence to financial policies.

Qualifications

• Minimum 2 years in customer support with billing focus.
• Deep understanding of billing cycles, invoicing, and payments.
• Excellent communication and discretion with financial data.
• Proficient with CRM and helpdesk systems.
• Able to work independently in a remote setting.
• Eligible to work remotely from South Africa.
• High school diploma required; finance/business coursework advantageous.

Responsibilities

• Respond to billing inquiries via email, chat, and phone.
• Investigate discrepancies and process refunds or adjustments.
• Educate customers on billing policies and payment methods.
• Manage subscriptions including upgrades or cancellations.
• Troubleshoot payment processing errors.
• Maintain detailed CRM records.
• Collaborate with finance to resolve complex issues.
• Identify recurring issues and suggest improvements.
• Ensure compliance with policies and regulations.
• Aim for high customer satisfaction with timely support.

Skills

Billing knowledge

Customer support

Communication skills

Remote work

Analytical skills

Education

High School Diploma

Finance coursework advantageous

Tools

CRM software

Helpdesk systems

Job description

About the Role

Our client, a leading online retailer, is actively seeking a meticulous and customer-focused Remote Customer Support Specialist with a specialization in billing inquiries. This is a fully remote position, perfect for individuals who are detail-oriented, possess strong communication skills, and have a knack for resolving financial queries efficiently and empathetically. You will be the primary point of contact for customers regarding billing, payments, refunds, and account discrepancies. The role requires a proactive approach to problem-solving and a commitment to ensuring customer satisfaction and trust. Working from the comfort of your own home, you will collaborate with a dedicated remote team to maintain high standards of customer service. This role is ideal for someone looking to build a career in customer support with a focus on financial operations within a supportive, remote-first company structure, ideally based in or near Bloemfontein, Free State.

Key Responsibilities

• Respond promptly and professionally to customer inquiries regarding billing, invoices, payments, and subscriptions via email, chat, and phone.
• Investigate and resolve billing discrepancies, processing refunds or adjustments as necessary.
• Educate customers on billing policies, payment methods, and account management procedures.
• Assist customers with subscription management, including upgrades, downgrades, and cancellations.
• Troubleshoot and resolve issues related to payment processing errors or declined transactions.
• Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
• Collaborate with the finance and accounting teams to address complex billing issues.
• Identify recurring billing issues and provide feedback to improve processes and systems.
• Ensure compliance with company policies and financial regulations.
• Strive to achieve high customer satisfaction ratings by providing accurate and timely support.

Requirements

• Previous experience (minimum 2 years) in a customer support role, with specific experience in billing or accounts receivable.
• Strong understanding of billing cycles, invoicing, and payment processing.
• Excellent communication and interpersonal skills, with the ability to handle sensitive financial information with discretion.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to work independently and manage time effectively in a remote setting.
• Familiarity with e-commerce platforms and online payment gateways is a plus.
• A patient and empathetic approach to customer service.
• High school diploma or equivalent required; some college coursework in finance or business is advantageous.
• Must be eligible to work remotely from South Africa, ideally situated near Bloemfontein, Free State.

Benefits

• A competitive annual salary of R.
• Fully remote work arrangement, offering exceptional flexibility and work-life balance.
• Comprehensive health insurance coverage.
• Paid time off and public holidays.
• Opportunities for professional development and skill enhancement in financial customer support.
• Access to modern remote work technology and support.
• A collaborative and supportive remote team environment.
• Pension fund contribution.
• Employee assistance program for personal well-being.
• Focus on work-from-home setup and ergonomic support.