Remote Client Relationship & Growth Manager

Placements24; Polokwane; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Remote work

Health insurance

Professional development

Paid time off

Retirement plan

Bonuses

Job summary

WhatJobs Direct is seeking a proactive Client Relationship Manager to nurture and strengthen connections with key clients in a fully remote role. You will be the primary contact for assigned accounts, understanding client needs and ensuring they receive maximum value from our services.

This role emphasizes strategic advisory, client retention, and growth in a flexible remote environment, requiring 4+ years in account management and strong communication skills.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field.
• 4+ years in account management, client relations, or similar role.
• Proven track record of managing client portfolios and strong relationships.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving and proactive client management.
• Experience with CRM software (Salesforce, HubSpot).
• Ability to work independently in a remote environment.
• Familiarity with Polokwane region is advantageous.

Responsibilities

• Manage and grow a portfolio of key client accounts with high satisfaction and retention.
• Serve as the primary contact for clients, addressing inquiries and resolving issues promptly.
• Develop understanding of client business objectives and how services support them.
• Proactively engage with clients to provide strategic advice and identify expansion opportunities.
• Conduct regular check-ins and business reviews to assess client needs and satisfaction.
• Collaborate with internal teams to ensure seamless client experiences.
• Identify and mitigate risks to client relationships.
• Gather client feedback and share insights to improve service.
• Maintain accurate client records and interaction history in the CRM system.

Skills

Communication

Negotiation

Interpersonal skills

Strategic thinking

Problem solving

Time management

Remote work discipline

Education

Bachelor's degree in Business/Marketing/Communications or related field

Tools

Salesforce

HubSpot

Job description

WhatJobs Direct is seeking a proactive Client Relationship Manager to nurture and strengthen connections with key clients in a fully remote role. You will be the primary contact for assigned accounts, understanding client needs and ensuring they receive maximum value from our services.

This role emphasizes strategic advisory, client retention, and growth in a flexible remote environment, requiring 4+ years in account management and strong communication skills.