Remote Client Success Manager

Placements24; Richards Bay; Remote; ZAR 360,000 - 600,000; Full time

Job summary

Placements24 is seeking a proactive Remote Client Success Manager to join their fully remote team. You will manage client portfolios, guide onboarding, drive adoption and ongoing engagement to maximize value.

The role focuses on reducing churn, identifying upsell opportunities, and acting as a trusted advisor to clients in a remote-first environment, requiring strong communication and self-management.

Responsibilities

• Manage a portfolio of assigned clients, overseeing their journey from onboarding to ongoing success.
• Develop and execute strategic

Job description

About the Role

Our client is seeking a proactive and results-driven Remote Client Success Manager to join their dynamic, fully remote team. This critical role focuses on building and maintaining strong, long-term relationships with key clients, ensuring they achieve maximum value from our client's products and services. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing engagement. This is an exceptional opportunity for an experienced professional who thrives in a remote work environment and is passionate about customer advocacy and driving business growth through client satisfaction. The ideal candidate will possess excellent communication and interpersonal skills, a deep understanding of client needs, and a proven track record of managing client portfolios effectively. You will be instrumental in reducing churn, identifying upsell opportunities, and ensuring our client's continued success in the market. This is a remote-first position that requires excellent self-management and communication skills.

Key Responsibilities

• Manage a portfolio of assigned clients, overseeing their journey from onboarding to ongoing success.
• Develop and execute strategic