Remote Client Advocate and Resource Specialist

Placements24; Upington; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Health insurance

Paid time off

Professional development

Collaborative environment

Job summary

Placements24 is seeking a highly motivated Remote Client Advocate and Resource Specialist to support individuals remotely, including those near Upington. You will advocate for clients, help them access resources, and navigate complex systems from your home office.

This full-time role offers flexible scheduling, a comprehensive benefits package, and a collaborative virtual environment focused on client empowerment and outcomes.

Qualifications

• Minimum of 3 years of experience in advocacy, social services, case management, or a related field.
• Proven ability to provide effective advocacy and resource navigation remotely.
• Strong knowledge of social services, legal rights, and community support systems.

Responsibilities

• Provide direct advocacy services to clients, representing their interests and needs.
• Identify and research available resources, programs, and services relevant to client situations.
• Assist clients in completing applications, forms, and navigating bureaucratic processes.
• Offer guidance and support to clients to help them achieve their goals and resolve issues.
• Maintain detailed and confidential client case files and progress notes using secure digital systems.
• Collaborate remotely with relevant agencies and service providers to coordinate client support.

Skills

Advocacy

Remote communication

Case management

Research skills

Negotiation

Tools

Case management software

Job description

About the Role

Our client is seeking a highly motivated and skilled Remote Client Advocate and Resource Specialist to support individuals across various geographic areas, including those near Upington . This fully remote position empowers you to provide critical advocacy and guidance to clients, helping them navigate complex systems and access vital resources from your home office. You will be instrumental in ensuring clients' needs are met and their rights are protected. This role offers the flexibility to make a significant impact on people's lives while maintaining a healthy work-life balance.

Key Responsibilities

• Provide direct advocacy services to clients, representing their interests and needs.
• Identify and research available resources, programs, and services relevant to client situations.
• Assist clients in completing applications, forms, and navigating bureaucratic processes.
• Offer guidance and support to clients to help them achieve their goals and resolve issues.
• Maintain detailed and confidential client case files and progress notes using secure digital systems.
• Collaborate remotely with relevant agencies and service providers to coordinate client support.

Requirements

• Minimum of 3 years of experience in advocacy, social services, case management, or a related field.
• Proven ability to provide effective advocacy and resource navigation remotely.
• Strong knowledge of social services, legal rights, and community support systems.
• Exceptional communication, negotiation, and problem-solving skills.
• Proficiency with remote communication tools and case management software.
• Must possess a reliable internet connection and a dedicated workspace for this remote position.

Benefits

• Competitive annual salary, commensurate with experience.
• Fully remote work arrangement with flexible scheduling options.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and opportunities for professional development.
• A supportive and collaborative virtual work environment focused on client empowerment.