Client Services Advocate

Placements24; Randburg; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Health & wellness benefits

Career development

Job summary

Placements24 in Randburg is seeking a Client Services Advocate to join our team with a flexible hybrid work arrangement. You will act as the main liaison for clients, resolving issues and advocating for their needs while coordinating with internal resources.

The role emphasizes building strong client relationships, providing excellent service, and contributing to a positive experience in a dynamic, community-focused environment.

Qualifications

• Proven experience in customer service, client relations, or advocacy roles.
• Strong understanding of social services or related support systems.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage multiple cases and prioritize tasks effectively.
• Proficiency in using client management software and standard office applications.
• Adaptability to both remote and in-office work environments.

Responsibilities

• Provide comprehensive support and advocacy to clients navigating services.
• Assess client needs and connect them with appropriate internal and external resources.
• Communicate effectively with clients, addressing inquiries and resolving concerns promptly.
• Maintain detailed records of client interactions, progress, and outcomes.
• Collaborate with internal teams to ensure seamless service delivery.
• Identify trends in client issues and provide feedback for service improvement.

Skills

Customer service

Client relations

Advocacy

Negotiation

Problem-solving

Case management

Communication skills

Multi-tasking

Client management software

Microsoft Office

Tools

Client management software

Microsoft Office

Job description

About the Role

Our client is looking for a motivated Client Services Advocate to join their team in Randburg , with a flexible hybrid work arrangement. This role is integral to ensuring clients receive optimal support and access to services, acting as a primary point of contact and liaison between clients and the organization's resources. You will be dedicated to understanding client needs, resolving issues, and advocating for their best interests within the service framework. This position offers the chance to develop strong client relationships and contribute to a positive service experience in a dynamic environment, blending remote flexibility with essential in-person collaboration to best serve the Randburg community.

Key Responsibilities

• Provide comprehensive support and advocacy to clients navigating services.
• Assess client needs and connect them with appropriate internal and external resources.
• Communicate effectively with clients, addressing inquiries and resolving concerns promptly.
• Maintain detailed records of client interactions, progress, and outcomes.
• Collaborate with internal teams to ensure seamless service delivery.
• Identify trends in client issues and provide feedback for service improvement.

Requirements

• Proven experience in customer service, client relations, or advocacy roles.
• Strong understanding of social services or related support systems.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage multiple cases and prioritize tasks effectively.
• Proficiency in using client management software and standard office applications.
• Adaptability to both remote and in-office work environments.

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid work model offering flexibility and work-life balance.
• Comprehensive health and wellness benefits.
• Opportunities for career advancement and professional development.
• A collaborative and supportive work culture focused on client success.