Remote Cleaning Operations Coordinator

Placements24; Benoni; Remote; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Fully remote position

Competitive salary

Performance bonuses

Home office stipend

Job summary

Placements24 is seeking a Remote Cleaning Operations Coordinator to oversee nationwide cleaning operations from a home office. You will coordinate teams, manage schedules, and liaise with clients to ensure service quality and timely issue resolution.

The role emphasizes strong organizational skills, remote team management, and adherence to safety standards across locations, with a competitive salary and potential bonuses.

Qualifications

• Proven experience in operations coordination, logistics, or management within the cleaning or facilities management industry.
• Demonstrated ability to manage remote teams and coordinate dispersed operations.
• Excellent organizational, multitasking, and time-management skills.

Responsibilities

• Coordinate and schedule cleaning teams for multiple client sites across the country.
• Serve as the primary point of contact for clients regarding service delivery, scheduling adjustments, and issue resolution.
• Monitor the performance of remote cleaning staff and provide feedback and support.
• Manage inventory of cleaning supplies and equipment for dispersed teams, coordinating replenishment.
• Develop and implement operational procedures to enhance efficiency and service quality.
• Track service delivery metrics and generate reports on operational performance.
• Address and resolve client complaints or operational issues in a timely and professional manner.
• Facilitate communication between cleaning crews, management, and clients, ensuring clear and consistent information flow.
• Utilize company software and tools to manage schedules, track progress, and maintain client records remotely.
• Ensure compliance with health, safety, and sanitation standards across all serviced locations, despite the remote nature of the role.

Skills

Remote team management

Scheduling software

CRM systems

Client liaison

Time management

Job description

About the Role

Our client, a rapidly growing national provider of commercial cleaning services, is seeking a highly organized and communicative Remote Cleaning Operations Coordinator. This position is fully remote, allowing you to manage and oversee cleaning operations from the comfort of your home office. You will be responsible for coordinating cleaning teams, ensuring service quality, managing schedules, and liaising with clients across various locations. The ideal candidate possesses exceptional organizational skills, a strong understanding of cleaning logistics, and the ability to manage remote teams effectively. This is a pivotal role in ensuring the seamless delivery of our client's services nationwide, with a focus on efficiency and client satisfaction from a remote capacity.

Key Responsibilities

• Coordinate and schedule cleaning teams for multiple client sites across the country.
• Serve as the primary point of contact for clients regarding service delivery, scheduling adjustments, and issue resolution.
• Monitor the performance of remote cleaning staff and provide feedback and support.
• Manage inventory of cleaning supplies and equipment for dispersed teams, coordinating replenishment.
• Develop and implement operational procedures to enhance efficiency and service quality.
• Track service delivery metrics and generate reports on operational performance.
• Address and resolve client complaints or operational issues in a timely and professional manner.
• Facilitate communication between cleaning crews, management, and clients, ensuring clear and consistent information flow.
• Utilize company software and tools to manage schedules, track progress, and maintain client records remotely.
• Ensure compliance with health, safety, and sanitation standards across all serviced locations, despite the remote nature of the role.

Requirements

• Proven experience in operations coordination, logistics, or management within the cleaning or facilities management industry.
• Demonstrated ability to manage remote teams and coordinate dispersed operations.
• Excellent organizational, multitasking, and time-management skills.
• Strong communication and interpersonal skills, with the ability to liaise effectively with clients and staff via digital platforms.
• Proficiency in using scheduling software, CRM systems, and other relevant operational tools.
• A dedicated home office setup with reliable high-speed internet connectivity is essential.
• Understanding of cleaning best practices, safety regulations, and quality standards.
• Ability to problem-solve effectively and make decisions under pressure.
• Self-motivated and disciplined to work autonomously in a remote setting.

Benefits

• Fully remote position offering excellent work-life balance.
• Competitive annual salary with potential performance bonuses.
• Opportunity to shape and improve cleaning operations on a national scale.
• Comprehensive training on company systems and operational procedures.
• Allowance for home office setup and internet expenses.
• Be part of an innovative and growing company that embraces remote work.
• Direct impact on the quality and efficiency of cleaning services provided nationwide.