Remote Claims Handler - Motor Division

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work

Bonuses potential

Medical & retirement benefits

Training & development

Paid time off

Holidays

Job summary

Our client, a growing insurance provider, seeks dedicated, customer-focused individuals for Remote Claims Handlers in the Motor division. This fully remote role allows working from anywhere in South Africa.

You will manage motor claims from notification to settlement, ensuring smooth processing for policyholders. Key duties include registering claims, assessing validity, communicating with stakeholders, and maintaining meticulous records.

Qualifications

• Matriculation certificate (Grade 12) or equivalent qualification.
• Previous experience in claims handling, customer service, or related field is advantageous.
• Strong understanding of motor vehicle insurance principles and claims processes.
• Excellent communication and interpersonal skills with empathy for sensitive situations.
• Good analytical and problem-solving abilities.
• Proficiency in computer systems and willingness to learn new software.
• Ability to work independently in a remote environment and meet deadlines.
• Stable internet connection and dedicated home workspace.

Responsibilities

• Receive and register new motor insurance claims, gathering all necessary details from claimants.
• Assess the validity of claims based on policy terms and investigation findings.
• Communicate empathetically with policyholders, third parties, and repairers throughout the claims process.
• Manage claim files, ensuring documentation is complete and accurate.
• Appoint assessors and investigators to determine liability and loss.
• Negotiate settlements within delegated authority limits.
• Process payments for approved claims and authorize repairs.
• Identify potentially fraudulent claims and follow procedures for referral.
• Maintain records in the claims management system.
• Adhere to SLAs and KPIs.

Skills

Motor insurance knowledge

Claims handling

Customer service

Communication

Remote work

Time management

Education

Grade 12 / Matric

Tools

Claims software

Job description

About the Role

Our client, a rapidly expanding insurance provider, is looking for dedicated and customer-focused individuals to join their dynamic team as Remote Claims Handlers, specializing in the Motor division. This fully remote position offers the flexibility to work from anywhere in South Africa. You will be responsible for managing motor vehicle insurance claims from initial notification through to settlement, ensuring a smooth and efficient process for our policyholders.

Key Responsibilities

• Receive and register new motor insurance claims, gathering all necessary details from claimants.
• Assess the validity of claims based on policy terms and conditions and investigation findings.
• Communicate empathetically and professionally with policyholders, third parties, and repairers throughout the claims process.
• Manage claim files efficiently, ensuring all documentation is complete and accurate.
• Appoint assessors and investigators as required to determine liability and quantum of loss.
• Negotiate settlements with claimants and third parties within delegated authority limits.
• Process payments for approved claims and authorize repairs.
• Identify potentially fraudulent claims and follow established procedures for referral.
• Maintain accurate records of all claims activities in the company's claims management system.
• Adhere to service level agreements (SLAs) and company key performance indicators (KPIs).

Requirements

• Matriculation certificate (Grade 12) or equivalent qualification.
• Previous experience in claims handling, customer service, or a related field is advantageous.
• Strong understanding of motor vehicle insurance principles and claims processes.
• Excellent communication and interpersonal skills, with the ability to handle sensitive situations with empathy.
• Good analytical and problem-solving abilities.
• Proficiency in computer systems and willingness to learn new software.
• Ability to work independently, manage time effectively, and meet deadlines in a remote work environment.
• A stable internet connection and a dedicated workspace at home.
• A proactive and positive attitude.
• Commitment to delivering excellent customer service.

Benefits

• Fully remote working arrangement, offering excellent work-life balance.
• Competitive salary and potential for performance bonuses.
• Comprehensive medical and retirement benefits.
• Extensive training program and ongoing professional development.
• Opportunity to work with a leading and innovative insurance company.
• Paid time off and company holidays.